NYCWheelchair.com

Can't even get through to these people to answer even one question. Phone lines busy, email link doesn't work, zero response from a chat session. Not a great way to gain new customers.

You have to pay first before they dispatch the taxi. The fare to pay is terrible. Had to go from 11103 to 11102 and they made me pay 53.38
The minivan is so dirty. Pics taken.

The worst customer service i have experienced in a long time.they refuse to call back or email back [i have sent a dozen], regarding a terrible experience i suffered in november.just TERRIBLE.

EDITED TO ADD: My confirmation number was 17267. I see the owner replied saying they didn't have me in their system. Hopefully they can use that number to see the initial reservation, as well as many, many follow-up messages and emails I have sent them to try to address my concerns with their service and customer response. I can't say I'm surprised that they couldn't find my reservation - they don't seem to know much about customer service!

I'm not sure this company is still in business. I attempted to file a complaint with the NY CPS after they charged me over $1k (without authorization or notice) for a ride I didn't receive, and NY CPS notified me that their address wasn't valid and the email is broken.

This is probably for the best, as their customer service is atrocious. I attempted to book their services for an agreed-upon price, and then the day before the service they charged me an extra 40% without letting me know - I only found out when I checked my credit card statement. I then spoke to the dispatcher who was actually supplying the ride and he told me that there was a $300 mark-up on the rider that this company was taking for absolutely no reason.

Bottom line - took over $1k from me, I spent 6 weeks trying to get the money back, and even the New York Consumer Protection Service can't get hold of them. DO NOT DO BUSINESS WITH THEM!