NYU Langone Ambulatory Care Center East 53rd Street

My sister who was scheduled to have a fibroid removal surgery with Dr. Ruth Tessler, endured weeks and months of doctor visits, MRI scans, blood tests and filled miltiple complicated, time consuming forms only find out a few days before her surgery, that the doc office made a mistake and they in fact do not accept her insurance! Insurance was the first thing my sister checked before making an appointment.

The level of carelessness and inefficiency from this facility and it's staff is unacceptable. The people in this facility need to understand that they are dealing with people's lives and this isn't something to take for granted. I hope they provide training or hire qualified staff to deal with patients and ensure all paperwork and insurance is cleared early on.

Furthermore, I agree with all the comments here that the staff were rude, indifferent or unreachable by phone. When they finally gave her a call, they told her it was out of courtesy without any apology or acknowledgement for the trouble caused. This was experienced consistently across multiple visits and was not an isolated incident.

AVOID DR. HEIDI ROSENBERG AT ALL COSTS. This lady is not fit to be a doctor, we literally walked out of our appointment. She is the worst type of doctor you can imagine. Doesn’t listen to you, doesn’t have time for you, has all the answers for you before you even open your mouth. We literally left the NYU system because of her. Please please avoid her!

Terrible inconsistent care! The doctors are insensitive and heartless and you end up seeing someone who has never even read your chart before entering the room. Scheduling errors and constantly canceling appointments the week of.

Transferred care away from here - I would not imagine delivering with NYU

Worst health care I have ever received in my entire life. I was too sick in pregnancy to try and find a new practice, and because I couldn’t advocate for myself, they ignored my issues and walked all over me. I will never ever return to NYU.

- I never saw the same OB more than twice.
- I ended up hospitalized for dehydration but no OB told me I could come to L&D for emergencies so I waited in a public ER for 13 hours for a banana bag.
- they threw ever nausea medicine there at me and none of them worked but also never counseled me on taking disability or how to actually care for myself at that level of illness
-At one point I waited 6 hours for an ultrasound that I’d already had, because the first tech took incomplete notes and the random OB that day wanted another one, only to have the second tech cancel the appointment and skip me without notifying the desk, I was there literally all day.
- I had never met my delivering doctor, who used outdated practices and told me to “shut up” while pushing.
- I asked for a PT referral several times during pregnancy and at my “6 week” (happened at 8 because they couldn’t get me an appointment) follow up and again two weeks after that, all with different doctors, all who told me to “wait and see and ask later”… Wait and see for 3 months? Before and after birth?

A year later I finally do a new OB at a small private practice and in 20 minutes at my first appointment she resolved, made steps, or outlined a plan for every issue NYU doctors dismissed over my 10 years as a patient, especially postpartum. My physical therapist was absolutely shocked to hear that my very serious concerns were dismissed.

Incredibly cold, impersonal, bordering on negligent. If I could re-do mix pregnancy over the first thing I would do is go literally anywhere else for OB.

Stay away!

The woman doctors here are incredibly rude. You never see the same doctor twice. Scheduling is an absolute nightmare as others have mentioned. Mary Graach and Dr. Rosenberg are so impersonal and MEAN. They barely make eye contact with you during your appointments, they make you feel as if you’re an annoyance when you have any kind of question. They roll their eyes and discredit any concerns that you have and make you feel rushed. I wish that I would’ve changed my care team sooner, I genuinely believe having this team of doctors contributed to some of the depression I felt in my pregnancy. Avoid this place at all cost.

I'm used to going to 83rd Street building for services. So, it's a new adventure finding the new location on 53rd Street. Great seating space, no more portable terminals in hallways. Great service for all!

My first pregnancy I had a visit with Dr. Rhonia Gordon. She was excellent, informative and a very great bedside manner. My next appointments was with Dr. Parita Sahani. I did not like her. She acted like a robot. She asked me questions she didn’t have to ask. She was very insensitive. When it was time for me to go into labor I was told there were no beds available so I wind up going to a different facility to have my baby.
My second pregnancy Dr. Gordon was not available. I had to see Dr. Sahani again. I was very displeased. The second visit I was placed with Danielle Stewart she also was insensitive. She had a nasty demeanor and she did not read up on my chart nor did she care about me and my baby. Needless to say. I will not be continuing my care at this facility. I do not recommend anyone come to this place. Not to mention my insurance was billed almost 7,000 for a visit I never had. They claimed I had seen Dr. Sahani. Which I did not. I am fed up and wish I could sue this facility or press charges.

I was told on the phone they close at 6. They close way earlier, like 3 or 4: 30. I showed up at 5 and went upstairs and it was zombie apocalypse empty.

My 20th week anatomy scan was scheduled at the main hospital location and the woman who did the ultra sound was very rude and after seeing the baby moving, she pushed down on my belly to stop him, not to mention the many discrepancies in her report and what she told us.
She sent the report to my dr so late that in my next appointment with my dr, she still had not received the report.

Since there were mistakes in my first appointment, I had to come back for a follow up to their other office at 159 53rd st.
My appointment was scheduled at 3pm, and I arrived 10 mins late, but they were already intensely behind schedule and I had to wait until 5pm (waited for almost 2 hours) for them to see me.

The care is good, scheduling is a nightmare. Prepare to spend lots of time making phone calls and getting appointments 6 months from now. The app and the schedulers I talk with usually say I'm on the wait list in case of any cancelations but I'm never called, instead encouraged to call daily. Usually the person that answers the phone does not seem to have access to the 'actual' schedule, only the one you see in the app. They will leave a message for, and you will have to wait for a phone call from, the person with access to the schedule that has more openings.

As a patient of NYU Cityscape, I’m extremely dissatisfied and disappointed.

Many of the OBs are extremely unhelpful, walk into the room with a bad attitude for no reason right off the bat, and seem completely dismissive and uninterested. Their answers to most of my questions are repeatedly “I don’t know”… so I’m not sure what purpose they serve at all if they aren’t able to answer any of my pregnancy-related questions.

Furthermore, nurses here have made mistakes with me several times while conducting tests or swabs.

The only two doctors who I’ve had a positive experience with are Dr Jeffers and Dr Myrick.

Doctors that stand out as particularly unpleasant, uninterested, dismissive, and unhelpful are Dr Gratch and Dr Rosenberg (avoid avoid avoid)!

All in all, I would not recommend this practice and I don’t feel that I’m in good hands at all, to be honest.

Came to this office at 159 E53rd st for a few appointments during my first pregnancy. At first building seemed new and clean and staff seemed good. Not specially caring but attentive enough. On my first scan I was told that they couldn’t see the fetal pole and I should go back in two weeks, which I did. This time it was a new team, which it’s not ideal to me, but I was aware from the start that they do a roster. I was told this time that they saw the fetal pole but couldn’t hear the baby’s heart, which made the viability of the pregnancy inconclusive again. That’s when the nightmare started. I scheduled an appointment a week later, which would coincide with my birthday. I picked that date because it was the earliest time to get a proper confirmation, it would be a Friday, and I didn’t want to go through the anxiety of not knowing for a whole other weekend. By midweek I received a notification that they had changed my appointment to a date earlier than the one recommended b the doctors, and whithout consulting me. I called and they had already booked someone on the day I was supposed to come initially, so they would try to get me an appointment for the following week (where I would going to 4 weeks of waiting for a confirmation of viability) after calling many times during the whole week and speaking with multiple people, I was finally able to get ahold of the medical secretary last minute. She was the one who had booked me in the first placed and was very nice, remembered me and was able to book me for the next day. I arrived there in the morning, nervous and hopeful and was called to the ultrasound by a woman who had the worst bedside manners. She barely looked at us, was silent and grumpy the entire time. Whenever I asked her questions she would say “I can not tell you”. She left the room and came back saying she couldn’t tell me anything that the doctor would talk to me but that “it didn’t change much. This is all I can tell you”. After waiting sometime outside, worried but trying to keep hopes up, we went to the doctors appointment. We sat side by side hugging, cause we were a bit nervous. The doctor walked in saying “I’m sorry to meet you under these circumstances”, and then she realized nobody had told us anything, and started asking “wait, what do you know? ” After confirming had a missed miscarriage she seemed to feel bad about assuming that we knew, she apologized but didn’t give much information, seemed rushed and said she would send me a message later to give me a call for further instructions. We were so in shock with everything that at the moment we didn’t have much reaction. The whole appointment seemed like a business transaction gone wrong and the empathy seemed fake and just an attempt to make us go away after the awkward encounter “let’s get you out of here”. I don’t want to go back to NYUA OB-gyn for any procedure, or have any calls to discuss anything. They turned an already traumatic event which is a miscarriage into an extremely careless and even more traumatic experience. I received the worst care on a super sensitive moment, on the day of my birthday, which they were all aware as there was a little cake by my birth date in the computer. I will never forget that horrible experience.

I’m not sure there are enough words available to describe how caring and wonderful this practice is. When I came to them I was nervous I would never get pregnant let alone be able to have a normal delivery. Then while pregnant I experienced COVID and had a baby that was measuring small but their support was invaluable. I was always able to call and speak to a nurse and they never made me feel bad for calling after hours. There are many great doctors out there but their empathy, kindness and humor is unparalleled. I particularly want to highly Dr. Myrick, Dr. Vernon and Dr. Jeffers (but I had a positive experience with everyone).

In the end I had a healthy baby boy and a smooth delivery experience. I had some postpartum complications and they have been supporting me every step. Even though other hospitals might have newer L&D/PP units or all private rooms etc I would still choose this practice and NYU again because of my experience.

Every time I come it's another issue. Every pre-natal appointment is somehow 4+ hours no matter what. They consistently take me an hour late. The doctors either have no bedside manner or forget to do things, like enter prescriptions. I recommend Cornell.