Oak & Steel Fine Wines and Spirits, New York NY

Have come to this liquor store 2 different times THIS WEEK (11/3/22) and both times the same 2 guys were very VERY RUDE to my daughter and I, as well as my husband and our dear friend on a 2nd visit. They spoke to us badly, very unprofessional and their customer service was horrible, even offensive on the 2nd visit! NEVER COME HERE … there are too many local business who need our patronage that are not rude, offensive and nasty! I think The owners should know these 2 men do not represent their company well at all!

The guy at the register denied my ID because it was “blurry” and “no DMV would print a license as blurry and the one is presented” yet I presented the same (100% legal) ID to the bouncer at The Magic Hour, who accepted it. And it was also accepted by a competing liquor store nearby. I told the employee to scan my ID to prove it was real and he denied my request. He told me to call the police to dispute the situation further—I did not have a cell phone on me, so I asked the employee to use his and he rejected my request. The employee who was handling the register on Oct 14,2022 around 7 pm is not a good person and is hurting your business. I recommend ending his tenure at the facility because he is driving away business and helping your competitors.

This wine boutique in 57 has some interesting bottle but be prepared to pay a huge mark up on the average street price, but you are at an expensive midtown location.

Terrible customer service. Was asking very simple and reasonable questions. Basically treated me as if I wasn’t worth the time of day. My questions were involving their Elmer T Lee bottle and other Buffalo trace exclusives. If they were any nicer I woulda bought the bottle. Central perk wine and spirits is a block away. Awesome service and all the bottles are 10% cheaper.

They have a great variety of wine selections.staff is nice and helpful, especially Carlos I really liked the champagne he recommended me. Thank you guys!

Awesome selection of wine. The person behind the register was helpful and was there to answer any questions that we had. They had some really excellent bottles of wine. And have a great half bottle selection as well.

Great selection and location, but the same exact bottles sell at other wine stores in Manhattan (e.g. Astor) for about 25% less. You pay for the convenience.

It was 2,5 years since we visited NYC, but when we were there Oak & Steel did provide us with a great shopping experience and a really good NYC memory.

The guys in the shop had great knowledge of wines and could offer us really good advise on what grapes they thought we would like based on.

We got a couple of great wines that we could enjoy gazing at the New York skygazing

When we get back to the States and gets the chance to visit NYC again in the future we will make sure to stop by to support a great shop!

A friend of mine went here last night. The place closes at 12 and she was there at 11: 30. The manager on duty turned off the lights and closed because he “didn’t feel safe. ” If you don’t “feel safe” at a liquor store at night then you should switch careers. If Black Young Adults scare you, then you shouldn’t be working there. I am very flabbergasted and disappointed in the way Jasmine and her friends were treated.

One of the guys that is supposed to help customers having a better experience is just disgusting:)