One Medical, Brooklyn NY

Dr. Island is seriously the best! We love every visit with her. Highly recommend!

My experience at the appointments themselves have been positive. Can usually get an appointment at a location (not necessarily my top choice) within 2-3 days and the doctors are helpful and professional.
However, the billing department is such a disaster that I'm questioning whether to discontinue the subscription. I was billed for a $35 fee a while back, but there was a glitch in their system that made it such I couldn't post the payment. I emailed their support system for help several times, with no success. Months later, I got a notice that the bill had been sent to a collections agency, so I've now spent several weeks trying to get the issue sorted to avoid problems with my credit score. They have my credit card info on file, and successfully collect my yearly fee, so don't understand why a simple bill payment could have gotten so out of hand (or why they wouldn't call me to try to resolve the problem before sending to collections).

Posting this review in hopes that it gets someone's attention because I've exhausted all other routes. I've enjoyed coming to this location but the billing department leaves a lot to be desired. My August 2022 annual visit billing got messed up and I got charged for what should be free blood work. I flagged this to one medical billing in early December 2022 and till this day I'm being ignored for a resolution. They stopped answering my messages and when I called someone told me "we're backed up and we don't know when we will get to it". This is worse than a regular doctors office that doesn't charge an annual concierge fee. For 200 bucks a year your admin processes should be better.

Rude and unhelpful staff. Went to get labs done after the one medical doctor said I could walk in to any of their office for it. Apparently this office has no record of the labs order. What a waste of time, no apologies made, and the apathetic attitude of the staff made it even worse.