Orange County Pools & Spas, Mohegan Lake NY

Ashley, in particular, has been fantastic help to us for years. We love this place and its staff.

Well it's there, that's why it's okay. But their hours or not as convenient as Joanne's, and their prices are not as reasonable. How can you have limited hours in the summer?

The store personal listened to what I was saying and gave me good sound advice.
I implemented their recommendation and pool is great.

We just had an inground pool put in and Vinnie and crew were remarkable- very professional and a pleasure to work with. The final price when completely finished was exactly what we were quoted at the beginning (no add ons). He has been, and continues to be responsive to any questions we have about operating the pool.

Good place to get the pool/hot tub supplies and advice. The owner is almost always on the phone so ask the girls that run the front desk, if you can catch him off the phone he is definitely good to talk to.

Best experience in with my pool purchase. Couldnt of been more helpful and the install went great. Thanks so much OCP

THE WORST customer service ever. Charged me for services that were not performed. Pool is still not level and losing water. Currently seeking legal action against them. Avoid at all costs, once they have your money they'll never answer you again.

Amazing staff and great service. I got my pool last year and they took countless calls from me and they continue to, with pleasure. When I had something I couldn't figure out on my own (new to the whole pool thing) they sent people from the store to my house at no extra charge. It doesn't get much better than that.

We had a wonderful experience! Not only with Carol, who helped us the majority of the time, but all of the staff including the installers! Everyone was courteous, professional and extremely helpful! We highly recommend Orange County Pools, specifically Carol! The pool is our newest and absolute favorite addition to our home! Thank you Orange County Pools!

Avoid calling. And avoid going if you have an alternative. They are rude to the nicest (admittedly new to pools) customers. It feels like they don't want your business. You are doing them a favor by bringing your money in the store.

OCP recommended their installer Alex to take down an above ground pool and relocate it for me. Both the staff and Alex were very helpful. Alex and I had a misunderstanding, regarding the price he quoted vs.what he would be doing and in the end, he did the right thong and took care of me. As a result, I will be going out of my way to use OCP for all my pool needs, even though there are several other pool stores closer.

I purchased my pool here. They are always helpful with all my pool needs. I buy all my pool supplies here. Vinnie is always helpful, patient and very knowledgeable.

Very friendly and knowledgeable customer service. They have everything you would need or want for a pool.