Orthology - Union Square, New York NY

Brittney and the staff and Union Square have truly helped me come back from multiple injuries. I’m grateful for everything they do. If you need physical therapy you owe it to your body to come here. Even during these times I’ve had multiple issues and the team has worked virtually to help me bounce back. THANK YOU!

Brittany, my PT, is smart, empathetic, and fun to work with. Very excited to go on this journey with her to make my body feel better!

I've been going to Orthology for 3 years. Warm, professional staff that is healing and nurturing. I've made considerable progress and, feel safe and inspired at Orthology Union Square

All PT is not created equal. The unfortunately I have had issues requiring PT in the past do I have been to other facilities and worked with other PTs - this should be your go-to place for PT!

It is hard to put into words how thankful I am for the excellent care I received from Dr. Matthew Burns at Orthology. Dr. Burns is a wonderful and knowledgeable Physical Therapist. He was patient, encouraging, and pushed me beyond what I thought I could accomplish. Without him, I would not be where I am today. I am feeling stronger every day thanks to the personalized home exercises. I would highly recommend Dr. Burns and Orthology to anyone in search of excellent Physical Therapy. My sincere thanks goes out to him and I really appreciate all the help given to me.

This is my first experience with physical therapy but I was pleasantly surprised by the friendly atmosphere and the effort by staff to make a difficult process as smooth as possible. My therapist, Brando Lakes, demonstrated a deep understanding of my particular needs (post surgical shoulder rehab). Brando made sure I was comfortable with the exercises and helped me understand the interaction of the musculature around the injury and how it affected the rehabilitation process. Overall, a very positive first impression.

Everyone here is knowledgeable and super friendly! I am coming for lower back pain and highly recommend!

Didn't tell me they didn't take my insurance and didn't bill me for 6 months. That's how I found out! Would ask ech week, what's my copays?
We'll bill you is all I got.
Therapist are not engaged
The excersize after, not good or effective.
Do not go here!

Beware! Front deck will say you will only be billed for your co-pay but they are lying. PT's are charged out at $800 per hour ($200 for 15 min of massage) and $600 for exercise ($150 for 15 min.). They have billed me more then $125 for each 40 min session in addition to the $137 my insurance company already paid. And, I only got my first bill after I'd competed all my allowed sessions! Unconscionable!

The care I received at Orthology literally got me back on my feet after a serious injury. The appointments were easy to schedule, the facilities are bright and clean.

Bad! Very disinterested, therapists that put in very little effort and they will SLAM you with HUGE ridiculous unexpected bills.

I am very Happy with Brando he's great.
The receptionist, is nice when I'm there.but isn't very polite on the phone to me.
Can't be bothered, to book my medical ride.and was condescending towards Me.
I would change my rating.
I won't, only because Brando is good and kind.

The staff is top rate. They are very professional, very welcoming and very patient. The facilities are in top shape, including the bathrooms. Everything is very very clean

My Physical Therapist was very attentive and thorough. She had thorough knowledge of the human body; was able to assess lifetime of injuries by reading my body.

First visit and was impressed with how clean and bright space was. Front desk person was very pleasant and so were the P/Ts. So far I highly recommend this place.

I have stopped going to this location because the receptionist is such a piece of work and made me feel so awful when making and checking in for appointments. Every week I came in, she was unpleasant, but one week I came in for an appointment and she told me she didn't have me in the system. She was the one who made my appointment the week before, and I replied that she had told me the week before that I had an appointment on this day. Her very rude reply was, "Wow. Okay, " with an accompanying eye roll. Confused, I replied, "I didn't make up this appointment time, " and she repeated her disdainful glare and retorted, "Sure, of course you didn't, " sarcastically. Am I taking crazy pills? I'm not the one who offered myself appointment times. And THEN she told me, "Oh, you did have an appointment today, but it was canceled. " Gee, maybe you could have told me that BEFORE being super rude and treating me like I was crazy for thinking that YOU had told me I had an appointment on this day. And also, why did I receive no notice that my appointment was canceled? And then, "Also, your appointment for later this week was canceled too. " WHY? No reason, she didn't know, and I apparently didn't need to be informed that TWO of my appointments were canceled out of the blue. And worse, she had to be nasty to me about it. This is your job, person: make appointments and communicate about them with patients. Do not treat them like they are putting you out when they ask you to do your job. I haven't been back since.

Oh, and also for the first four appointments it seemed that they had no communication from my insurance company that my appointments were authorized, but instead of them calling my insurance company (they had my policy information) they made ME call and get them the authorization number. When I called the insurance company, they said, "You can have the provider call us and we'll give them this information directly. " But I took the authorization number anyway and gave it to Orthology. Even AFTER providing this, they still called me before my next two appointments to tell me it had not been approved by my insurance company, even though I had explicit authorization until late June. So I don't trust them to communicate correctly or competently with insurance either. Made my first few appointments nervewracking, wondering why my insurance company was telling me it was OK and the provider telling me it wasn't.

Overall, not a great impression of competence. My occupational therapist also said a number of off-color things to me that were not very professional, but that was the least of my complaints.

Joel and his team are fantastic. From my first appointment with Joel I felt assured that he would be able to help. He is extremely knowledgable and was always able to answer any questions I had. I have been suffering with a knee and hip issue that came on suddenly which stopped me from being able to exercise for months. I’m now at place where I’m able to get back into it slowly and I’m extremely grateful for that. It’s definitely taken some patience on my part and keeping up with the exercises that he provided for me. They also set you up with an excellent app that shows you each exercise in case you’re forgetful (such as myself). Overall I would highly recommend Joel as a physiotherapist. Everyone at Orthology are super friendly and welcoming.

Just started physical therapy with Dr. Brando Lakes. He’s a very knowledgeable professional! I look forward to completing my next month pf physical therapy.

For the first time every going to physical therapy, this place made me feel very comfortable. Dr. Joel Jezequel was very patient and knew what he was doing. It was also great to know that he knew of people from my work place that has come to him.

Dr. Elizabeth Melvin has magical hands! She treated my Achilles heel, left foot, one time and I left a healed man! Now I'm back at it for my right foot and await the same results soon enough. The staff in this place is great. What a delight it is to get treated by people who love what they do.