Panco Petroleum Co, Stony Point NY

Seems nearly impossible to get these people to set up an appointment.

Very Poor Experiance this past weekend while fueling my Jetski. Young Man Ripped nozzle out when done and tore up the plastic filler neck and cap and safety chain wound up under water. Barely an apology from him and im stuck replacing fill neck for no reason

Their website says, "All orders for fuel oil, diesel fuel, gasoline, kerosene, propane and lubricants are filled within 24 hours of your call to us, " however, every single time I have called them the earliest they can come out is 48 hours later, sometimes 4-5 days later.

If you want to feel like you have family watching out for you, do business with Panco. Nick and his crew are the best. We just moved to NY from California and had no experience with oil heating. We had purchased our first delivery of heating oil from another company. We then called them again for our second delivery before a big storm was coming into the area. We paid them. When the delivery still hadn't arrived the next week, I called the company-to-remain-nameless to let them know that our tank was down to less than 1/8 full. They said they wouldn't be able to help us, even though I'd already paid them. I called around for another company and found Panco! Best move ever. Even though it was snowing, and a regular tanker couldn't make it up our steep unplowed driveway, the owner sent out his top guy in a heavy-duty Ford truck with a small tank in the back and proceeded to fill our now empty tank with 75 gallons. They have been an absolute lifesaver, and they have our business from here on out.

Marco and the ladies in the office were great. They're very nice people and very accommodating.

I have had Panco service my boiler for many years. I know nothing about heating units and rely solely on the expertise of "reputable" businesses to help me make educated financially sound decisions.

I have tenants that live in my condo. I am a professional business person and also a volunteer firefighter. My reputation is sound (see other reviews) and I always give the benefit of the doubt. Whenever my tenants have an issue or need (especially when their are children) I always go above and beyond to resolve any problems and money is never an issue over safety.

I Never had an issue with these folks at Panco until last year when I requested oil and an annual service. After this service, the boiler never ran the same again. My tenants complained about the heat, and of course I called Panco to come back and find out whats going on. I was told it needed a "temperature valve", (I was told this was a law) and a lot of other miscellaneous work. I of course asked why this was never brought to my attention before prior to this.they lied and said they did. Anyway, they quoted me a price of no more than $525.00. I agreed. Then I got notification that they charged my card over $1100.00 (fraud). They said their tech was there for extra hours.etc. My opinion after all this is that their technician did a poor job, or needs to be re-trained. I of course called, had a very uncomfortable conversation with them and they reversed the charge.

I still had problems with the heat. Called them up to request them to come out and fix the problem, rectify and make it right. They refused, most likely because they were upset that I fought the extra attempted charge. (retaliation). This entire ordeal has ended up costing over $2600.00, time off from work and a lot of aggravation. I am currently fighting their original charge. Up to you if you want to do business with these people.

As always "BUYER BEWARE". I wish I didn't have to post this, but reviews do influence buying decisions, and the consumer should be aware of what others have experienced. I gave them plenty of opportunities to make this right, but they refused to work with me.