Pandora, New York NY

Let me say first that Janiya D.was great. She quickly greeted me with a smile and asked what she can do for me. I was just there to exchange a purchase and she handled it exactly well. I didn’t have my receipt and she was able to quickly look it up with my email. She explained to me about the jewelry sizing and exchanged my purchase with no questions asked. (I really hate when they ask me why I want to return or exchange purchases). During the whole time, Janiya was pleasant and never stopped smiling. I loved her customer service. Every business should have a person like her work and dealing with their customers. I will definitely be going back there real soon.

You know, if Pandora wants people to wait on a line to get into their store, maybe they should put up a sign indicating that. Nobody is a mind reader. If they haven't been to your store before, they probably won't know about the "line"

Just left the Oculus location. This is the worst Pandora store I’ve ever been in when you walk in you’re not greeted then totally ignored by sales people not even helping customers just standing around pretending to be busy. Why have so many employees if they are not willing to help the customers.

I love Pandora and have been a customer for years, but I went to the store inside the Oculus to buy charms on Black Friday and found the attendant who helped me rude. I asked to see a charm and she told me that she would only show it to me if I was going to buy it and she was always asking which charms I wanted to see in a hurry.

What great service! Kaylyn was super nice, super competent and really took a lot of time for us. She showed us everything we wanted to see without making us feel like it was too much for her. The other saleswomen were also very nice and helpful. Really good! Thank you for the great sales experience! I can only recommend this shop!

Super great service! Kaylyn gave me fantastic advice, cleaned my bracelet and was very patient with me. The entire staff was friendly and tried very hard to make you happy. I can only recommend this store. The store in the mall in New Jersey should take an example!

Janiya greeted us when we first walked in.she was attentive to our needs, very patience and detail oriented. She is a great look for the Pandora brand as a representative. Will be visiting again.

Good store and friendly staff. Very patient with us all as having a hard choice trying to choose with two teenage daughters

I came here looking for a simple yet a little sparkle silver earring, and got a crown one (I'll upload pics once I get a good one) - very cute and affordable for good quality earrings!

Shopping experience: I had a very helpful worker (didn't ask for her name) but she was very friendly, making recommendations, and small talk when I was selecting my earrings!

Def going to go back here to buy more when I am in the area again!