Pandora Jewelry, New York NY

OMG Sam you are simply amazing! Thank you thank you thank you! I will add photo once we are all together.

Nice selections of bracelets. Thought Pandora was mainly silver but there are golds usually mixed with the silver and diamonds as well.

Very very curt staff.

I was not helped at all - I waited for 45 minutes and the staff barely pointed to things and said, “it’s whatever’s here”.

My assigned associate helped others out and was very unfocused when I was clearly waiting there for her to comeback and help.

If you’re gonna sell an experience maybe staff better lol

I went in today to find out about replacing something on a bracelet. I was greeted by 2 girls, Emily & Ericka. They were very nice and discussed different options for jewelry. Even though I couldn’t find what I was looking for, I left with different items. They took their time showing me what was available and helped me find the right size. Thank you!

If I could, I would give ZERO starsThe 2nd rudest store in the city. Do not waste your time. I understand it may be convenient but as a resident and avid collector it's not worth it. The staff are terrible and they are recycled staff from the time square location which is even worse! Just go deeper into the city the shopping experience is well worth it!

I give this store 1 star review solely because there is this young man who gave me a nice experience the whole time i was in the store to pick up my order. However, there is this short black hair lady pale skin (maybe a higher rank than the guy associate) who has a very condescending attitude and look while I was getting my service rendered. Pandora is high-end jewelry store and located in the heart of NYC, but that particular staff needs more training in terms of customer service and attitude. As a customer, I know what i had purchased is not expensive product perhaps did not contribute a significant amount of revenue to the store, so what? Does that mean I can not afford the more expensive ones? I own quite a few pieces from Cartier and yes, I also buy Pandora and Swarovski to compliment my statement piece from Cartier. It makes me happy to sometimes turn to a less expensive luxury because I am convinced Pandora has a decent quality that can withstand the challenges of time and daily wear! I really do not like the way I was being treated or greeted as i was picking up my order that was only $35.00 which is a small pearl pendant! If the Management level ever sees my review please have a talk with the short lady and have her adjust her attitude a little bit, because little does she know, she might scare away many many potential customers. And a very warm Thank you to the young man who provided kind and patient attendance to me. Honest review from a humble Pandora customer

WHEN I SAY GO ELSE WHERE SAVE YOUR MONEY! The staff Horrible they want you to spend but if you need to return nope not having it Corporate really needs to look at this horrible wont ever shop there.

Don't waste your time. Very unfriendly staff in this store. When I visited one staff member was assisting a customer, another two staff just ignored me and didn't great me, or come forwards to serve me. If it wasn't I was buying an item only available in the NY store I would not have waited or brought the item that was promised as a gift. If I could leave zero stars believe me I would.

I’m very sad and upset, I went into the store today to get a charm changed due to it being broken, the sales associate was there as if she just had no interest in working. While the manager shows her how to do the exchange, the sales associate asked me if I would like to clean my jewelry (which it’s a couple thousands of dollars worth), I said sure. When I got my stuff back it was all yellow, I just started crying! I was so upset and so sad this lady just broke my heart, all she said was that’s the best she can do. I spoke to the manager & she told the associate to change the solution she tried to clean my jewelry, but it made no difference. I’m so upset. I won’t ever go back to that location. I didn’t even know what to do. I went over to the location on 42nd street and they assessed it and said my jewelry might have been placed in the solution too long by the associate at Herald Square. The staff at 42nd street did their best to try and help me but my favorite bracelet of the lot was still yellow. The 42nd street branch did a good job with my bracelets but there is slight yellow on them especially my favorite out of the lot, which is a complete Minnie Mouse bracelet which included special edition charms; some of the charms, individually, valued more than $100. And that is just 1 full bracelet out of my lot. What happens now? ! I’m just heartbroken; all this money spent and in minutes, an associate spoilt them. I now have a few “yellow” bracelets with charms which should be silver and/or rose gold. I take great care of my stuff, just for this associate (at 34th St) to burn them with the cleaning solution. And no one to assist and do anything about it. I don’t write reviews but I just HAD to post this one. I am truly hurt! Unbelievable Pandora! Unbelievable!

We weren't even greeted. I had to ask if I could see a particular charm, or a charm at all. I only bought the charm there because no other Pandora had it in stock. The woman mumbled under her mask and I asked her nicely to repeat her words. When paid they didn't thanked me or said goodbye. I couldn't believe it.
Absolutely no customer service.

If you want to return something they don't let you return for your money back or put it back on your card. And if you want to exchange something they make you pay more money then you spent the last time. Beware Pandora. If you have someone who REALLY loves a piece of jewelry from Pandora, that's the only way I'll get something from here ever again* no more gifts from here.

AVOID THIS PANDORA STORE SINCE THIS PLACE DOESN’T EVEN HAVE DECENT CUSTOMER SERVICE. After my own experience and reading other reviews, you can tell the people who work there hate to serve customers for services other than purchasing. I went there trying to exchange the bubble tea charm from an online Pandora purchase because the charm didn’t have the “milky” color that their website shows/states. It was just plain brown. First to begin the lady who came to me had no smile and no friendly gesture as if I was not welcomed to their store. After she realized that I wanted to exchange my bubble tea charm, she with her smileless face right away said that this charm is hand made so each of them looks a bit different from each other. She would check for me if they have any. Then I saw her exchanged conversations with her colleague and came back to me with a belligerent attitude. She rudely said: “we cannot exchange this for you due to company policy. Again this is hand made so each piece is a bit different. They made it like this and we sell it like this, so what’s wrong with it? ! ” Pointing at my charm and continue to say: “There is nothing wrong. I saw ones that are even in darker color! ” I said calmly: “But I saw ones that have the white…. ” She cut me off and for the 3RD TIME she said (in a lecturing tone) : “this is hand made so each piece is a bit different…” I had to use my hands to signal her to calm down and try to stop her confrontational attitude and said: “so you cannot exchange this for me. ” She bluntly said “no! ” Oh wow! This is customer service from a Pandora sales rep! Seriously? !? ! Not only that she is not professional as a Pandora sales rep, she doesn’t even have basic polite manner and attitude. How can this kind of person work at Pandora? ! She behaved as if she was my boss and lectured me on how the charm was made! Throughout the conversations I as a customer remained calm and polite. I didn’t deserve to be treated like this.

From Pandora official website, the product details of the bubble tea charm even indicates that it is with a true-to-life milky white to brown gradient. Pandora’s exchange policy also states that “Items in their unused and original condition purchased from Pandora US Online Store can be exchanged within 30 days of purchase in one of our store locations. ” So I do have the right to request an exchange! It just happened that I chose the wrong Pandora location that has the worst customer service! I didn’t want to waste time arguing, so I left the store and went straight to the other Pandora. The sales rep there was very nice and friendly. She didn’t give me any problems or attitude. She even took out 2 bubble tea charms for me to choose. The exchange process was so simple and smooth.