PANDORA Jewelry, Syracuse NY

Taylor was the best. The most enjoyable person to deal with in retail that I have came across in years. Answered all of my questions, and was just genuinely nice to talk to. Won't be shopping again if she's not behind the counter.

I did last-minute Christmas shopping and ordered online for free pick up in the store at Destiny USA. The line was close to being out the door, and as an associate walked by I asked her if there was another line for pick up. She said there wasn’t, but she Was able to help me out to the front counter. There was some difficulty finding one of the orders, but it got figured out. All of the associates seemed really nice and even though it was very busy, none of them seem irritated. Overall is a great experience, and the store manager was very nice.

Was highly disrespectful very hostile I called corporate also, as always, so many people in there and they don’t be helping nobody and when they do they have a attitude like if you don’t enjoy your job to get it another place

I got a bracelet for Christmas and wanted to get a few charms but I couldn’t get anyone to help me. Was skipped over twice. Maybe y’all should invest in training your team how to help multiple customers or just at least acknowledge people when they walk in so they know they will be helped eventually. Will not return to this store.

Very rude, zero customer service. Couldn’t even make an even exchange on a bracelet that was too small because it was barely past the 30 days. It’s an exchange, I wasn’t asking for money back. The Manager and Associates on shift then proceeded to laugh as I left the store upset about the encounter. Will never give my business here again.

Store states open but is not open at 11: 35am Destiny Mall. Hours of operation must me updated

I just traveled for 45 minutes to find that the store was closed at 6pm. Mind you I called to verify hours and make sure that they had an engraving machine available this morning and was told by an associate that the store would be open until 7pm, which was clearly indicated on the sign on the door.

I even went to Zales and Mandotti’s and asked about Pandora and the associates there were also surprised that the store was closed an hour earlier without any notice.

Very disappointed and discouraged with the lack of courtesy.

Bought a set online and when I didn’t get it but money was taken from my bank account I was told the order failed. I re-ordered the set and did receive that set a couple days later. About a week passed and the 1st order arrived. Because I didn’t need 2 of the same, I took it to this location to exchange it. I was told I couldn’t because it was part of the buy 2 get one free. When I asked if I could at least exchange for equal or lesser value the manager told me no it would mess up her inventory. Took to sangertown location and they were more than glad to help.

On a side note, at Christmas time I was in this specific store and watched as a young couple came in and asked to make an exchange and they were told no by this same manager who she then accused of stealing from them. Called security and made a big scene in front of customers. The man had a pandora bag and receipts and she still accused him of stealing the items. I definitely felt that she was discriminating against them because of their color

They did a horrible job cleaning my jewelry. I bought a cleaning cloth just to try to make it look better. I won’t go to this store again.

Came there today to spend some money on my wife for Christmas, and they treated me like I was coming to rob the place smh.

Thanks for making me feel like today, pandora employees.