Panorama Pediatric Group, Rochester NY

Nothing brag about a doctor's. A doctors for pediatricians. Pretty much nothing abnormal about the place but nothing to brag about

Been going here for 17 years they are always so judgmental and terrible at answering the phone glad I went to urgent care Thursday to test for covid because they just messaged last night to say I tested positive when I’ve known since Friday. Switching doctors very soon

Been going here for 16 years. Very disturbing the decline of care. My daughter went today for severe mouth pain. No one checked her temp, blood pressure, weight, lungs, heart, asked covid questions, etc. The only thing looked at was mouth very quickly. We were not at peace with the diagnosis and will head to urgent care next time. Very sad the lack of care. That 3 minute time with a provider will cost us well over $100 dollars.

This doctors office has too many patience for the number of staff members working at any given time. Every single month my prescriptions are 2-5 days late to the pharmacy despite me calling them in 2-3 days early. DO NOT recommend this doctors office at all. This is a sad review for me to write because I have been a patient here for my entire life’s. In the last few years they have steadily declined in the service that they provide!

Took my son here when we first moved to the area for his 6mo, 8mo check up. Also tried to place my 4 yo here for his annual physical. Doctor Colton is amazing, never had a negative experience with the doctor. I did experience poor treatment from the secretaries and admin staff on multiple occassions (also mix up and confusion of information regarding immunization records). I’ve never met a group of staff members who were clearly impartial about helping others especially when it comes to a pediatrics office where you’re working with young children. As one of the reviews said below, it’s unfortunate that a group of great doctors are represented by a group like that especially when they’re the first faces you see and interact with. Good luck

Admin staff is abhorrent. Don't expect any adequate level of client service here, DO expect the bare minimum in support and directive to "use the patient portal for that. " The clinical staff is superb (which is why I gave 2 stars instead of 1), and it's a shame they're represented so poorly by the front of the house staff - the first people seen and interacted with by patients.

Nothing bad to ever say about these professionals. Everything about them is top notch and professional. Best place to take you kids for doctor and medical services

Absolutely LOVE this practice! They have great hours to accommodate all. My child has been with them for 12 years and they always exceed our expectations. Dr Machiele, Ann Marie Kidd NP and the whole team is wonderful. The front desk is also always warm and friendly. Can’t say enough great things about this amazing practice!

No complain so far - 2 yrs and counting. Love Saturday, Sunday open hours for emergency situations. Had no issues with anyone. Wishing just keep up the good work.

Try to call these guys and no access to operator or receptionist wow are these guys for real this is why we need government to control these doctors they are all out of control. And me I know why they are given 1 star rating.

Went there from birth until 18. Best doctor I ever had! I once ended up breaking a toe and we called them and they kept the office open for me!

I have never heard sooooo many excuses for why an appointment cannot be made.they only book annual wellness visits during the day 9am - 4pm; they book them three months in advance; they don't book them the week after Christmas. How is this good customer service at all? As a single parent that does not take any time off work during the day because I do not want to forfeit the income I look for doctors' offices that accommodate evening and weekend hours. Jane Pardee, MD our pediatrician works in an office that has evening and weekend hours.however, they won't make appointments during the evening or weekend. Again, how does this make any sense or provide any customer service AT ALL?