Parkdale Pharmacy, Valley Stream NY

A Disappointing Experience: Parkdale Pharmacy's Inadequate Customer Service.

LOCATION: 945 rosedale, queens aas it shows on the picture.

Rating:

I recently had an incredibly frustrating encounter with Parkdale Pharmacy that left me deeply disappointed with their customer service. As a customer who relies on their expertise and professionalism, I expected them to fulfill their primary duty of ensuring the accuracy and safety of the medications they dispense. Unfortunately, they failed to deliver on this fundamental expectation, leading to a distressing situation.

Upon receiving a prescription from my doctor, I promptly visited Parkdale Pharmacy to have it filled. I provided the prescription details and trusted the pharmacy to provide me with the appropriate medication. However, to my disbelief and dismay, I discovered that they had given me the wrong medicine. Not only did this error disrupt my treatment plan, but it also raised significant concerns about the pharmacy's attention to detail and commitment to patient well-being.

The gravity of the situation became even more apparent when I realized that the mistake could have potentially caused severe health complications. This oversight not only jeopardized my trust in Parkdale Pharmacy but also left me questioning their competence and ability to fulfill their crucial responsibilities as a healthcare provider.

In addition to the dispensing error itself, the customer service I received in resolving the issue was utterly unsatisfactory. When I returned to the pharmacy to rectify the mistake, the staff showed a lack of empathy and failed to acknowledge the seriousness of their error. Their dismissive attitude and unwillingness to take responsibility further exacerbated my frustration and deepened my concerns about their professionalism.

Instead of demonstrating a proactive approach to resolving the situation, Parkdale Pharmacy's customer service staff seemed more interested in shifting blame and downplaying the significance of their mistake. Their unwillingness to offer a sincere apology or provide adequate reassurances only added insult to injury. As a result, I was left feeling unheard and disrespected, further undermining my confidence in their ability to prioritize patient care.

The ramifications of such negligent behavior by a healthcare provider cannot be overlooked. Not only did I experience unnecessary stress and inconvenience due to the wrong medication, but I also had to invest additional time, effort, and resources in rectifying their error. This situation has left a lasting negative impression on me, eroding any trust I once had in Parkdale Pharmacy.

I urge potential customers to exercise caution when considering Parkdale Pharmacy for their medication needs. Based on my personal experience, their inadequate attention to detail, lack of accountability, and dismissive customer service are clear indications of a deeply flawed system. It is essential to entrust your healthcare needs to a pharmacy that values accuracy, patient well-being, and genuine customer service.

In conclusion, my encounter with Parkdale Pharmacy's erroneous dispensing and subsequent poor customer service was a profoundly disappointing experience. I hope that sharing my review will serve as a cautionary tale to others and encourage Parkdale Pharmacy to reevaluate their practices to prevent similar incidents in the future.

Owner John and Donna, are super friendly! Your scripts are always well put together and it doesn’t take them long to do it! If there is something that you need and they don’t have it in stock they go above and beyond to get it:) we love Parkdale Phanrmacy

The best neighborhood pharmacy. Staff are always welcoming and friendly. They offer free delivery which is amazing!

They actually care! It's a pleasure working with them - whether going into the store, or over the phone - you're greeted with a smile and amazing customer service. Whether for a product or a prescription refill, you'll get exactly what you need - and if you have a question, they're very knowledgeable.