Party City, White Plains NY

This is the second conservative time that I have the same issue with my online orders. They canceled my orders with out any notice and when I show up to follow up, my order is not in their system. Although I show them my e-mail comfimatiom, the staff is always incompetent about this matter.

I went to party city to get sweet 15 decoration and to my surprise there where very little (like 2-3 items) there were only sweet 16 decoration I found that very shocking and very upsetting

Told us to go to another store to get out of stock balloons and then come back to inflate with our larger order. Then would not inflate, said was 12 balloon limit even though we had a special party order. Woman at front lied about their policy and was very rude. Had to escalate to district manager to allow them to inflate our balloons.

Quite a variety of products for many times of celebration. A place that resembles life in Canton, Ohio

Was very disappointed in the service from the balloon section. The girls behind the counter were not helpful at all. I asked if I could order balloons in advance to be picked up at a later date/time so that I didn't have to wait for them to blow them up. I was told no and the day I needed the balloons, I came in soon after the store was open and saw bundles ready to be picked up. They mixed up my order with another person waiting and we had to weed through whose balloons belonged to who. The balloons were not properly secured in the clip and I lost one while putting them in my car. When I returned to get a replacement, I had to pay for it. I won't be going back to this location again.

There's a lot of stuff to run a party here. Go for the decorations or a costume, but don't expect to find cheap candy or anything not on their website

Found what I needed, I was intending on running in and out but every time I go into this location I feel like they are under staffed and it takes about 30mins just to check out. Which is very upsetting

Things are usually overpriced here. Unless you're in a time crunch, I suggest shopping on amazon first. This store is clean and does have a decent selection, but still there were themed party supplies that I couldn't find (was trying to do an 80s style birthday party). Staff seems lethargic most of the time.