Patient Service Center, New York NY

Outstanding patient connection. Jacqueline is professional and personable. Short wait and clean facility.

This is a Location of Bioreference Labs. First of all, I want to say the woman working there is very nice and this review is in no way a reflection of her work or care. She is doing her best, but the company managing this location is clearly extremely irresponsible and unprofessional. They have one woman working there who has to manage the front desk AND all the bloodwork/lab tests, so she’s literally bouncing back and forth between checking people in, handling the insurance, and actually doing the phlebotomy work. Imagine if someone had a medical emergency in the process? In the past when I’ve gone to a lab for blood work I’ve been in and out in 15 minutes. This took an hour and a half. Again, not her fault at all, she’s in an impossible position. Bioreference Labs, we know what you charge insurance companies for basic lab tests. Pony up the cash and hire a dedicated front desk associate or phlebotomist to properly and responsibly divide the responsibilities here.

Update- they never even sent my results to my doctor, I had to log into their website and download/send myself