Pearle Vision, New Hyde Park NY

Horrible customer service. They hired a new rookie, who is unprofessional, Lair, and rude.
I wanted to get the PD number of my dad for his new eyeglasses And was thinking to buy new eyeglasses & give them new order but she said we don’t measure the PD number for a new customer which is a lie. I explained to her my mom is an old customer of this store.
She again denied. I asked for the manager, she said “ she is not working today again lied, you have to call back tomorrow. ” I asked her name - she denied it and said I don’t give my name, why do you need my name?
I figured out the something is fishy the way she spoke to me. She didn’t even ask me that are we looking forward to making new eyeglasses or something?
She was least bothered.

I asked my sister to call back, speak to the manager, and guess what? The manager was working today, and she asked my sister to walk in anytime for the measurement.

The manager “ Marlene” was professional and polite.
I explained everything to her but I don’t know whether there would be any action taken against her or not?

This store definitely needs to train their new employees how to talk to the customer.

I want to assure the owner that they have certainly lost a new customer for sure, And will keeping losing more customers if they don’t hire professionals or give proper training to their new employees.

Terrible experience. Just avoid this store.

When I decided to get glasses I was a little nervous
but when Debbie helped me though the process
it was easy. I recommend that store I will be back there again.

Dr. Speiser is excellent! Knowledgeable and thorough. The staff is attentive and helpful. Exceed my expectations every time.

I scheduled an eye exam and I was able to receive very comprehensive care. The Optometrist, Dr. Speiser, seemed knowledgeable and explained in depth. I would definitely go back again.

The staff was very nice as was the doctor. Dr. Davis did a thorough job and I would definitely recommend him for your eye care.

Dr. Speiser, one of the best dr. I have ever met. He took very good care of me, answered all my questions and concerns, explain me thoroughly the situation. I highly recommend him.

I always receive professional and prompt care at Pearle Vision on Hillside Ave in New Hyde Park. I highly recommend both Dr. Speiser as well as the friendly staff especially Marlene.

Marlene is amazing. She is extremely knowledgeable, patient and will go above and beyond to make sure you are a satisfied customer. I have been coming here for over 10 years. I will continue coming here for the next 10 years+.

Marlene at your New Hyde Park location was friendly efficient and knowledgeable. I don't see how you could improve. But the frames are so expensive.

We followed Dr. Davis to this location after his office at Sears Optical closed. Dr. Davis is so nice and explains everything he is doing and why he is doing it. He sees everyone in our family, including our children, and he makes our kids very comfortable. He also doesn't push new glasses if scripts change only slightly, and he didn't push glasses onto my daughter even though she has a touch of an issue with distance. He recommended keeping tabs on how she is doing instead of jumping into glasses, and maybe starting in a couple of years if it gets worse.

This Pearle office is a nice location - very clean and the staff is friendly and well organized. Lot's of frames to choose from in a wide range of prices - I used to struggle finding glasses that are both covered by insurance AND look good. I haven't had that problem in the last 2 years!

This place is the best place for glasses. Evelina was the best person to deal with. She made sure my family was comfortable with their glasses. She did not rush us, she made sure everything was good before we left he store. We returned few days later with two problem and she solved both, including new pair of glasses for my son which made his day. She is such a great asset to the company and shows compassion for each and every person she dealt with. I will highly recommend Pearle Vision and Evelina to all my family and friends. Please give Evelina a raise:). Thank You again!

This was my first visit to Pearle Vision.

The New Hyde Park location was clean, well-lit and everyone was complying with COVID-19 restrictions by wearing face masks and socially distancing.

I was quite early for my appointment and thought I would have to wait outside in the rain due to restrictions however, I was greeted immediately upon entry and shortly after stating my name was whisked away to the pre-screening room.

Jaylene was professional, cheerful and efficient as she cleaned the equipment and performed the prescreening tests.

I did not have long to wait to see Dr. Speiser. He listened attentively to my medical history, offered advice as needed and conducted a very through eye-exam explaining everything as he went along. This was great! Never before had anything been explained so clearly.

I highly recommend Dr. Speiser and this Pearle Vision location.

I had my eyes checked for a new prescription after making an appointment online. Dr. Speiser doctor did a great job and explained things as he did the examination. They took extra precaution to keep the store clean and safe with barriers and frequent sanitizing as we’re dealing this this COVID pandemic. The office is night and bright without clutter

I went to this office last year. The doctor & staff were great! Very personable & professional! I would definitely recommend.

I enjoyed the Dr's demeanor.
I had a appointment for 4: 15 pm. I got there around 4pm, filled out a little paperwork and I was taken in for some pre-tests. As soon as that was done. The Dr.saw me right way.
He listened to my concerns. We came up with a plan that I felt very good about.
I appreciate the team at this location and would recommend them easily.
Edit: two years later. The Doc is still great. Marlene the young woman up front is awesome. I love her personality. Both are professional, Courteous and fun. Fun goes a long way. I highly recommend this location. Keep up the good work.