Pets on Broadway NYC

My dog had a severe allergy reaction due to the grooming in December. As per the Vet It must have been from dirty and unsanitized clippers. Until this day I'm still dealing with skin condition.

I’ve taken one of my dogs here for grooming with Lucky in the past and it was great. I felt confident going back here. Today, I took my other dog and got a different groomer this time and they did the exact OPPOSITE of what I asked and then doubled down on how I said to “take it all off”. I NEVER used those words. I paid close to $140 for the groomer to “misunderstand” me and leave my dog with almost no fur in this cold weather! I’m extremely upset and won’t be going back. They offered a discount on future services or free treats because “this haircut is done and there’s nothing they can do about it now” (in terms of a refund). No kidding! I, however, didn’t ask for a refund, but one should have been given now that I think about it! Even so, I can appreciate the offer to discount the next service, but I will NOT be going back. It’s really unfortunate.

Grooming is great very friendly and nice love how they offer treats to any dog who comes in

The best in the neighborhood. My wife brings our baby here to get freshened up. Nice people and clean location.

I went to the Pet Square location on W. 42nd for the first time today to have my dog groomed. They were incredible and gave me an appointment that afternoon.

Carla did a WONDERFUL job grooming my senior dog. I have never seen my dog so happy at a grooming.

I will be a regular customer from now on.

I purchased a pack of unopened brand new dog diapers for 23 dollars, a week later i sent my husband back to buy another pack, and they sold him a pack of opened diapers with one missing and charged my husband more than we paid for the brand new unopened pack. When I called the store, the guy said the first pack we bought was "old" and it scanned with the old price. I was furious. Felt robbed and taken advantage of.

Absolutely amazing! Helped with new found puppy and was very friendly in all transactions. Highly recommended!

The products are of good quality.but the cut of the dogs is bad. They do not make the cuts as the client requests them and they tell you a price and then it is another one in that part I do not recommend that they take their dogs to grooming ther

Not gonna lie, the services was decent. The employees are so nice to me and my cat, I got what I wanted. Including that fine gentlemen, George. He was very nice and polite. We need more people like him in this pet friendly community.

PLEASE DO NOT WASTE YOUR TIME WITH THIS BUSINESS, THE GROOMER WILL ROB YOU AND THE OWNER WILL SIMPLY SAY SORRY I CANT HELP YOU.

After having a really positive grooming for my mini Australian Shepherd here, I booked a repeat service. I got a phone call from a different person two hours later saying I would need to reschedule my appointment because I was the only appointment and the groomer “couldn’t come in for only one appointment. ” Disappointing, and not sure why the previous person would have booked me if that time wasn’t available. Since their scheduling was unable to work around mine, I guess I’ll be looking for yet another groomer or just doing it myself.

Brought my overly rambunctious husky Shadow here for his first grooming, I was a bit worried since he can be a bit anxious. I have to say he was well taken care of and he looked amazing upon pickup. They were so good with him, definitely going back.

Took my baby girl Willow to get her first grooming and fell in love! Montano did a great job with her. He listened to my requests and executed them perfectly!

The company's website has one price for a bag of food, then I go into the store and buy the bag and I'm charged a totally different price. After checking I called the store and they tell me the pet food company just raised their prices. That's funny because no other retailers are reflecting this sudden 40% price increase. Definitely will never return. Don't shop here unless you love being price gouged

I am so disappointed of pets on broadway. I normally take my puppy there but i will not take him there again. I notice something was wrong with my dog because every time i touch his ears he will scream, I notice something brown, gross looking and didnt smell good.
There was a little cut and i guess all the ear wax was outside he end up having an ear infection. What bothers me the most is that the groomer never told me anything when i pick him up and never try to even apologized to me. Also that pacticular groomer wasn't as friendley as the other ones.

I couldn't find the place & I called & Virginia directed me I love this store 1st time here I found hoodies for my boys & they fit perfect Virginia was such a great help, very polite & extremely knowledgeable she was so patient & helpful, very friendly I love to encounter great workers like Virginia her customer service skills are on point, the hoodies fit my boys & I will be back to buy more products, Virginia thank you for your Help

Best groomer i’ve found! They were SO friendly and took the time to go over pricing and details about exactly what i was looking for before the grooming, and even did a little photoshoot with
my little boy after! They got all his mats out, seriously the best groom he’s ever gotten! Love them!

Took my dog for grooming first time trying this location & loved it. Groomer did a great job will be visiting for all his grooming moving forward

This is such a friendly pet store. They value their customers and easy to order with speedy deliveries. My pet was groomed well and even had a mini photo session done. Thank you.

Excellent service and results! My dog was calm and absolutely adorable when I came to retrieve her. Will definitely go to these folks again!