PetSmart, Orchard Park NY

Always really friendly and it's great that they price match from the website! If you see it less online just show them and they will match it no questions asked, at least that's been my experience. They always have treats for your dog available too.

I am typically pretty happy shopping at this PetSmart. My only gripes are routine fish stocking and petcare customer service, but I don't believe this is the only store with this particular issue. Distribution centers at most retail stores have been affected because of Covid. And petcare associate service is spotty but again, I think it's due to Covid staffing. I recently purchased 3 butterfly koi and 2 regular koi from this location. The colors are starting to come through after being stressed and they are all beautiful. Very happy with my purchase. Will buy more in the future.

The store is clean. The staff are friendly and helpful. The groomers are kind, gentle, and knowledgeable. Prices are affordable. A wide range of services are offered. *If you have a Senior companion I highly recommended Amanda*

Ok, but high priced items. I can buy the same things on Amazon or find similar things at Walmart cheaper! All the pet stores need to step up or update as much as Walmart and Amazon does!

Great staff! I always bring my puppy in when I shop there and they always greet her with a treat at the registers.

Such confusion, got an email at 9: 14am saying my order was ready for curbside pickup, employee had no idea why I was there and informed me "FYI we don't open until 10am"? !?

Had help almost immediately and my dog was more then excited to pick out a toy abd get a treat from the cashier!

Ease of finding what you need, always stocked with what I need and super great customers service.

Awesome! My shedding Labradors came home with No Fur Flying Everywhere. Love the Furminator, they used for them.

I go here for the banfield pet hospital. I will always recommend them. I have taken 4 dogs there and they always get the best care

Just drove an hour and twenty minutes for my dog’s 2: 00 grooming appointment. Got a call at 2: 27 to say she was pacing and had diarrhea and they can’t cut her hair she’s too stressed. Maybe 27 minutes in a cage caused the stress. She’s not used to wing caged. They wouldn’t listen, she said they were too busy today. Too bad, I usually tip well.

Advertised big sale and discounts from 12 to 3 today. Went out of my way to get coupon during event, arrived at 2;30 and was told they ran out of everything. Will not be shopping here anymore!

We went there to get Guinea Pigs there were two old ones so we got those, but we wanted two more, so we asked “do you have baby guineas pigs” they said that they didn’t know and they will go check in the back. They ended up having a bunch of babies so they took us back there. We went into the back and they had one of those cheap plastic 4 drawer storage carts, filled with baby guinea pigs. There were about 20-30 baby guinea pigs in each SMALL drawer, no bedding just ONE water bottle in each drawer, that’s it.

I love Beth for dog grooming. My last German shepherd I rescued at 20 months old was dog aggressive and didnt like many people. Beth was able to manage her and did a great job keeping her calm. She groomed her for 8 years without any incidents. Now she grooms my 13 month old german shepherd since she was 4 months old and does a fantastic job. She truly loves dogs and knows how to handle them.

Has everything you need, store clerks are friendly and helpful. They even clip dog nails very inexpensively.

Always greeted when we walk in and always giving special attention to our little fluff ball pup! Great store, easy to navigate and always someone willing to help!

They have really good sale prices on items that are needed. The workers are always friendly. It's a great place to buy my pets what they need.

I just spoke to a woman named Christina on the phone. I spoke to her regarding doggie day camp for my beagle mix. She was very informative and helpful. I'm very excited to send him there now in a couple weeks while I'm working! Shout out to Christina for being personable.

Come here often for pet needs. Offers good veterinary services, dog daycare, grooming, and more.

Good prices, friendly people. The doggy daycare makes it loud there but I'm not usually in the store too long.