PetSmart, Nanuet NY

In general, it has everything and it's something that I like but I don't give it a better score because in the fish area the day I went there were several dead and it seemed like they had been like that for more than one day.

I went back 3 times. They refused to sell me a fish the same day I bought a tank. Wish I knew that. My 5&6 year old left crying

Worst grooming place to go to, would not recommend. They didn’t cut my dogs hair and just trimmed his face and feet. Horrible job!

I made an appointment on Friday to have my dog groomed Sunday and was scheduled for 8: 30 am. I received a phone call at 8: 27pm that my appointment was cancelled as the groomer can’t make it in. Apparently all the other groomers are booked. I understand the groomer had an emergency however to wait until 8: 27pm knowing full well that everything is now closed and I wouldn’t be able to schedule him any where else is bad business. I would think that the dogs scheduled to the specific groomer could be divided amongst the working ones. I’m from Pennsylvania and am here visiting my mom. I normally get him done in Pennsylvania and they so graciously told me that there’s a store here. I will make sure to relay to them NOT to make these suggestions to customers. Poor customer service, I should have read the reviews prior to booking.

Some customers are nasty they let there dog pee on the floor and don’t tell anyone. I’ve been coming to this location for years and seen it happen in many occasions.

I think the staff of the store and the grooming salon are amazing.especially Kim Tafner and Isabella

Need better customer service and no one greets you. The worst is they had a mouse trap. Now that concerns me any pet could have gotten hurt.

I love this location. Great costumer service here. Even the customers are nice! It’s clean and organized. They have a nice selection of fish and small animals. Definitely would come here for all my pet needs.

This is the worst grooming service ever. They have the worst employees. They are rude. I had an appointment scheduled at 5 and I came in they told me they wouldn't be able to do my dogs full wash because they are short staffed and if they did they wouldn't send him home dried. No one called me in advance to tell me this. This is not the first time they did this too me. I will never bring my dog back here.

These days Petsmart carries better brands of both cat and dog food than they used to, so I shop here more often now; however, they still don't carry all of the brands that I like to buy, for those I go elsewhere.

For the Middletown, NY store I have several observations.

1. I appreciate that there are 3 separate "clean up after your dog" stations, however, they are useless when they run out of paper towels, which often don't seem to get refilled, especially In the evening.

2. Last time I checked the bathrooms were locked, why?

3. There is a lot of dog pee on the floor, my male puppy really appreciates that, but I don't love having to drag him away from every corner, post, and puddle. Maybe this is because of #1 above?

4. I know that it's hard to get employees currently, but it's really annoying at busy times to stand on long lines because there is only 1 cashier.

5. Big plus for Middletown though, the trainers that work there are great! I wholeheartedly recommend the puppy beginner and intermediate classes. Dyana (our trainer) is very knowledgeable and fun to work with. She is patient and willing to go over things a second or ever third time. She's also very kind to the dogs; our puppy adores her!

Brought my dog here earlier today. The past couple times I dropped her off here it was fine but today the groomer cut one of her nails to the skin. You don't have to be a groomer to know you're not supposed to cut it that close. They told me they put something on it to stop the bleeding and as long as it doesn't get wet it should be fine. 20 seconds later, my dog is bleeding all over my car. I call them and the person I spoke to said if the dog walks on pavement then it might open up again. They probably should have mentioned that when I was in the salon considering we're going to have to walk on pavement to get to the car.

They also didn't put any gauze on. They said they're not supposed to (sounds weird to me but ok). When a dog has a wound, what do they do? They lick it. So how are we supposed to keep it dry while also not covering it up?

I talked to the store manager and corporate and nobody offered anything other than reimbursement of a vet visit. Which obviously is the very least they can do. I paid $51 to have my dog get wounded. Thank you PetSmart. I never had anything like this happen during the many years I brought my dog to PetCo. It's too bad that store closed.

I went in search of some fish for my children and they didn't want to sell me more than one while they sold the others up to 20 if they wanted it and my children's fish tank is 65 gallons. Bad experience

Has everything you could possibly need for pets in stocks. As far as live fish, fresh water only and mainly cichlids restocked, other than that they only get guppies, mollies and feeders every week basically and a few other fish usually dead and stuck to the filter intake commonly seen same day as new shipment Friday. With Petco gone, this is the remaining big box pet shop able to price things lower and provide other services. The grooming department has been great and reliable. The staff just work there like any big box store. Pet place down the street is WAY more knowledgeable, personable, and the variety and quality of fish fresh, salt, pond or other small animals and birds is much better even though the prices are a little higher but we'll worth it to support local business.

I bring my dog here to get groomed. First time there it took a minute to find where the grooming section was as it’s all the way in the back and you can’t see past the isles. The groomer forgot to put the collar back on my dog which I didn’t mind; I’ll just go back and pick it up. When I got there, only one person really fit in the small room at a time so I had to wait around 15 mins for them to finish a conversation about Starbucks while I just waited outside to ask for my dog’s collar back.

Over a year my family has been avoiding "Jenn" at the register unfortunately today it wasn't a option. She didn't say hello, thank you, not a word. I thanked her when she handed me my receipt, she ignored me and started speaking to a customer who had brought her coffee, as if I didn't exist. When I said something she rolled her eyes at me and shook her head.
We are in the store almost weekly and have had various conversation with other customers regarding her.while standing inline. She is nasty, unpleasant and rude. She will ignore you have inappropriate side conversations about customers as you stand in front of her. Her attitude is as she owns the place and is doing you a favor.
My husband who rarely says anything went the Manager Pat to complain. He looked at her and she smirked. PetSmart corporate should do something about this. I will no longer shop there.
WAKE UP PETSMART! You are loosing customers.