Planet Fitness, Brooklyn NY

I’ve called and send an email about cancelling my membership so many times and they continue to do so. I’m going to file a lawsuit because Ive been asking them to stop taking my funds from my bank and requested cancellations. The manger hasn’t even replied to my emails. Bad business

Only complaint is the people who just sit on a machine on their phone for 15 20 mins instead of working out. Staff is nice.

Here's the deal: Affordable and clean with pleasant staff. Problems are machines take a long time to fix. This is a Brooklyn franchise and I understand one repair person services all of Brooklyn. A fly machine should not be out of service for 6 weeks. Also Smith Machines but no racks so one cannot get a real strength training work out and the Summer program for teenagers with free admission makes it too crowded and makes paying members wait for machines. Lastly, idea may be to sign ⁸up for Smith machines and limit them to their intended use, not people sitting on the benches doing curls or something else while people wait to do squats and deadl lifts or presses, as they are intended! Thx

Update. PF responded asking me to speak to people at the desk. They are only able to tell me they expect machines to be fixed as soon as possible. Now there are 2 broken machines.

Today in the men's locker room they opened the locks and stole money. There are no video cameras. Employees could come in At least every 10-15 minutes and check the cabinets for opening. But apparently they are too lazy to do it. They sit in a crowd at the entrance. They talk about anything but safety.

POOR MAINTENANCE
I am deeply alarmed by the poor state of the machines, particularly the machine handles and rubber pads. This issue has reached a critical point where it is causing serious harm to gym members, including myself.

It has come to my attention that the rubber pads and covers on several machines have rips and tears, some of them are in such a state of disrepair that they pose a genuine safety hazard. This has resulted in numerous instances where gym-goers, myself included, have sustained injuries while using these machines. The lack of maintenance and immediate attention to this matter is not only disappointing but also puts the physical well-being of your members at risk.

What is more concerning is the apparent lack of urgency from the management to address this pressing issue. I have noticed that despite repeated incidents of injuries caused by these malfunctioning machines, no steps have been taken to take them out of service until they are properly repaired. This shows a disregard for the safety and satisfaction of your paying members.

I kindly request that you take immediate action to rectify this situation. It is imperative that the ripped/torn rubber pads and covers are replaced on the affected machines without any further delay. Additionally, I urge you to encourage gym staff to inspect the machines on a daily basis to ensure their proper functioning and safety for all members.

As someone who values their health and well-being, I implore you to prioritize the safety of your gym members by promptly addressing this issue. It is crucial that you demonstrate your commitment to providing a safe and enjoyable workout environment for all members.

Very clean facilities, modern machines in good condition and it has a cost that adapts to your pocket

Garbage and straight up nasty/dirty place, literally go anywhere else and you'll be okay around here but this place is straight up A DUMP!

The staff is great at hanging at the front desk and entertaining themselves.

Meanwhile:
* One of the chest butterfly machines has been broken for a month!
* Tons of dirty paper tissues on the floor
* They like to sound the annoying siren even with plenty of time before closing.
* The place is VERY over crowded.if you want to use a popular machine, you have to come 20 minutes before closing.
* Treadmills machines are old and clunky - like from the 1980s.
* I so wish Equinox would open in the area.

Place is not large enough to have all these kids workout there's never any machines available all the benches are taken not enough free weights not fare for a paying customer not being able to workout properly. Place feels like a High schools kids running around definitely thinking of canceling my subscription will definitely not recommend this gym to anyone.

I bought myself a $25 membership specifically to use the massage chair and hydromassage bed. I went to the gym for the last time yesterday, before that 3 months ago.yesterday I went to the gym, I wanted to go for a massage and I was faced with the fact that one bed with hydromassage does not work at all, and the second one almost does not work. One massage chair did not work correctly 3 months ago, it still does not work, the second one seems to work normally. I don’t know how it is now, 3 months ago more than half of the treadmills did not work, I had to wait, I didn’t look now, but for some reason it seems that nothing has changed. In general, I don’t understand what I’m paying for, I’ll probably close my subscription.it seems that this hall has no owner and it works without quality. It's not very pleasant to be a member of this club.

Planet Fitness has closed this location and it is currently being converted into a 24hr Fitness brand gym.

The worst gym I’ve been to. Staff, bathrooms, equipments. It’s a scam. The worst of the worst. Will never ever sign up in this gym ever again.

I love it. Just wish somebody would tell people to get off thier phones and use the machines. Don't sit there and use social media while I'm waiting to shred.

I'm not sure if the OWNER of this gym is even concerned about any issues. There are always broken machines that are not getting fixed. I mostly come for the rowing machines; however, in the past two years, they have been broken. I guess it's too hard to invest 200$ in the new rowing machine (getting both of them fixed might be a financial disaster for the owner). The next thing is tanning. Well, it’s been two years, again, since they are constantly one or both of the tanning booths are broken. And that's only one part of the problem. I highly suggest the owner finally change the tanning lamps. Otherwise, I will officially file a complaint to the Department of Health commissioner for the PHL non-compliance with section 72. -1.9:

[ (10) ] (8) Defective or burned-out ultraviolet lamps or filters shall be replaced with a type
compatible for use in that device as specified on the product label on the ultraviolet radiation
device, or as recommended by the manufacturer.

(d) Sanitation.

(1) Ultraviolet radiation devices and protective eyewear shall be cleaned and then sanitized
with an adequate disinfectant after each use; protective eyewear shall be cleaned and then
disinfected with an adequate disinfectant after each use.

We have no chairs or anything in the tanning booth for personal belongings. There are no sanitizing sprays or anything like that available for cleaning. Not to mention, guests have to clean everything ourselves with regular gym-cleaning alcohol sprays (if, of course, available).

The Total Enchantment, or whatever is called machine, has been broken forever, noone is using it. Rip

The overall cleanliness is disgusting, the restrooms are dirty, and everything requires repair or replacement.

I can list additional misconducts here, but will see if there will be any changes first next month. If nothing is going to change, my friends and I, who are gym regulars here, will be starting to file official complaints. And Mr. Owner, as a legislative associate, I do know how to make a proper valid complaint. Please pay attention to your gym and start making it look like one. Better to keep an eye on and maintain it in a good place than see how it all falls apart in one shot.

And one pretty important thing to point out here. NONE OF THIS IS THE STAFF FAULT! The guys who work there are amazing, pleasant, and extremely hardworking. The problem is they are clearly understaffed because how can you possibly manage everything if only 2-3 people are working a shift there? Ridiculous.

P. S. FIX THE AC SYSTEM. People literally have to work out in this summer heat with no air conditioning system. What the hell? I’ll start making videos and photos and collecting feedback from other members for complaints’ evidence unless it will be fixed. And don't respond under this review with a request to contact you directly. Fix the issues. Other members' reviews below, myself included, have addressed concerns pretty clearly. The only person I will be contacting is the commissioner if all the misconducts are not going to get fixed. If you see this review as an entity - then it must be you to contact the owner or whoever is responsible for all this. It is not professional to inquire your visitors to complete all these unnecessary actions as you did in your previous review responses. In case you haven't noticed, not a single concern from my peer reviewers has been addressed so far. If the only solution here is to file official complaints - then this is the way.

P. P. S. From the PF response under my review, you can clearly notice that they don’t even read it. I’m not going to waste my time and sending you emails, Planet Fitness social, it is your duty to respond to the reviews by the real actions. I’m contacting the doh instead. Thank you for your “response”!

Overcrowded, equipment sucks. This is a gym for people who want to escape the hell that Is dolphin fitness down the block which is more overpriced and expensive. Yet equipment and management is just as bad as Dolphin. The duffield branch is better.

This is not a gym! This is a playground
with kids! When you don't have to come at any time of the day overcrowded with high schoolers even at 9am.we pay a monthly fee but can not use machines because teens, that use gym for free, are siting there and chatting, talking, playing! The manager is rude! He said that you can't wear it in the gym tank top lol
I canceled my membership!

Overcrowded, sometimes unable yo do the exercises if you have a strict program. Or have to wait. Everything else is good, just too many people anytime