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PONTILLO`S WEBSTER The Original Recipe!

Address Woods Plaza, 807 Ridge Rd, Webster, NY
Phone (585) 671-1070
Hours 11:00am-11:00pm
Website pontilloswebster.hrpos.heartland.us/menu
Categories Pizza Restaurant, Pizza Delivery
Rating 3.3 13 reviews
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PONTILLO`S WEBSTER The Original Recipe! reviews

13
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Brandie
September 30, 2023 1:42 pm

So here's my issues. After glancing at some of the other reviews I think I'm MORE angry. My car is in the shop so when I finally found a place to deliver a PIZZA that didn't force me to use a 3rd party appt, I was relieved. But I think I may have been better off because I ordered a MEDIUM PEPPERONI pizza. Which cost me $40 (I tipped $4) and THIS is what they call a medium. (see pics) this is 100% the size of a PERSONAL PIZZA! I own a restaurant in the village, so I get that costs have increased but we either increase the food cost or decrease the portions sizes. We DON'T DO BOTH! And we've NEVER charged for local delivery. I also don't make pizza, which is about 1000% less expensive to buy and prepare so for me, this is absolutely BANANAS!

They charge so much for delivery you might was well use grubhub or doordash and skip the kid's menu. You can't INCREASE the cost of the food, double the delivery charge AND REDUCE THE PORTION SIZE! It's just unacceptable. IN FACT IT'S FLAT OUT GROSS! HERE'S THE PICS OF MY $40 ONE TOPPING "MEDIUM " PIE.

Then I gotta read a review about a guy who's pissed about the $40 he spent on TWO SHEET PIZZAS AND A 2 LITER! COME ON!

(the pack of smokes just represents the TINY size of the slice)

Jen
August 30, 2023 10:52 am

Edit: : Was indeed at webster location!
Today at 3: 45 in the afternoon I ordered a sheet Pizza and a 2 L d pepsi to be delivered. We are at a complex nearby and asked for napkins and plates because we were at a pool. When the delivery person delivered the pizza, all they came with was the pizza. I called back to store I asked to speak with a manager. The young lady who answer the phone made a point to throw the phone down multiple times which I could hear because it was in my ear. About 3 minutes later someone came back to the phone said the manager's not here and the girl who was on the phone is using the restroom. I said well I ordered a 2 L and it was never delivered and we're at a pool and I asked you specifically for napkins and plates. She said if you want napkins and plates it's going to be 45 minutes and you're not getting the 2L cuz you never paid for it. A sheet pizza and a 2 L, including my $3.00 tip it was 40 bucks. I don't appreciate these young girls on the phone who have absolutely zero manners. Very very rude. It's really too bad because the pizza was amazing.

Skylar
August 26, 2023 3:12 am

Definitely avoid the Buffalo chicken pizza from this location. Disappointing how much they charge for a "speciality" pizza when they can't even invest in quality ingredients. We got a dry pizza with diced processed chicken nuggets.

Brandie
July 13, 2023 9:11 pm

2 medium (aka SMALL PIZZAS) =$50 what a bunch of CROOKS! ONE TOPPING! Every week the price goes up! And the size goes down! WE WANT A REAL PIZZA JOINT BACK IN WEBSTER! CROOKS!

mary
May 16, 2023 5:58 pm

This is by far the best pizza Ive ever eaten. I’m so glad that I happened in here one evening because I found the tastiest pizza! I am now making the trip here for pizza at least biweekly and I live in Fairport.

alex
March 29, 2023 2:24 pm

Always fresh and hot. Staff is friendly and on time with my food.
Highly recommend this pizzeria

Alexandra
March 13, 2023 1:41 am

We decided to try this location for pizza yesterday for the first time and I must say they did not disappoint. The wings were perfectly cooked and sauced and the pizza was just as good. I will for sure be back for more. The prices were reasonable food was amazing and the staff was also very friendly. Thanks for becoming my new favorite pizza spot.

Angela
January 25, 2023 2:33 pm

Easy to order online, but took awhile to be delivered. I gave a good tip. The food ended up being cold. Disappointed.

Erika
December 20, 2022 1:12 pm

The owner of this business spends his time on Instagram degrading women. Do not support this business.

Chris
November 07, 2022 9:45 pm

Pontillos Webster has the best pizza in the US. I have tried pizza from California to NY and this location has the best hands down. I have turned many others on to them and they all agree. Keep up the good work.

Adam
November 04, 2022 8:23 pm

Among a Pontillo's collective that is in decline overall, this store shows it's pride. Really good, and consistent quality. I had a veggie/artichoke slice that was amazing. Keep up the great work!

Rachel
October 17, 2022 6:19 pm

Their pizza is so tasty! We have to go here at least once if not more every week! Everyone is friendly and does their job quickly and professionally.

Alexander
October 07, 2022 9:53 pm

Pontillo’s serves slices that people deserve!

Tomato pie! Scrumptious. Pepperoni pizza, iconic!

Long lived flavor that will make your taste buds dance.

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