Popeyes Louisiana Kitchen, Niagara Falls NY

The service was terrible. The chicken was dry and the coleslaw was not that great. We wanted to try it and we did. We won't go back but its ok.

OK so after our KFC order was so bad we order from here OMG bo better Biscuits hard as a rock, the shrimp was so nasty it want into the trash to 2 tenders I got out of the 4 that should have been in the bag where good. Look honestly stY away from the fast food places in this area your not going to get what you pay for and your better off going to a local mom and pop food place, at least they seem to have good food and better service.

We absolutely love the chicken always so nice and crispy with the little kick to it. So happy that the Cajun Rice is back so happy about that.

It's fast food, YMMV. The chicken tenders were really thin and crispy, but not very flavorful. Chicken sandwich was good.

This was my first time at a popeyes, I ordered the 3 piece chicken tender combo and I have to say I was surprised. We drive past this place on our way to Sam's club and I have wanted to try it for a while but I have always hesitated because of bad experiences at other fried chicken institution's run by supposed colonels. This chicken looked like the chicken on the sign, it was crispy as I expect fried chicken to be, biting into it I could tell it was comprised of actual chicken and not bits of chicken. The Cajun fries were okay, but the biscuit was also very good. I will certainly go back and try other things. Some of the staff is extremely rude, and the last time I went they ran out of chicken. I mean it was good chicken but how can you be a fried chicken joint and run out of chicken.

I had shrimp popcorn, fish sandwiches, and fries, today. It feels like was prepared several days ago, awful taste and with lots of salt. I will absolutely can not recommend anyone this site. Never had such an awful food in my life.

Awful! Just awful! I went here for shrimp. I ordered through the app, but asked for the shrimp to be made fresh. It was popcorn shrimp, keep that in mind! She was very polite and said it would be 3 mins. Okay, I'll wait. Well, it actually took 20 mins, and when she gave it to me (that was after I pulled back around into the line, because you can't even do takeout), there was 8 popcorn shrimp in the box! I have been to many other Popeyes and ordered the same thing. I have always gotten 1/2 of what a normal order would be, and still get a biscuit! I was so angry, I told her they can have this back and keep the $3.34! I made a complaint through the app and hopefully someone will get back to me. However Google likes posts about various places, so here it is about Popeyes in Niagara Falls!

I ordered 4 chicken sandwiches family meal 2 frozen lemonade 6 beignets 1/4 lb popcorn shrimp meal. I received 4 biscuits (Didnt order them) no frozen lemonade no beignets 11 piece of popcorn shrimp and cajun fries and when i tried to call them their phones are off the hook everyone should be fired incompetent fools

Love popeye's! This location is always good. They have the best chicken sandwiches out of all fastfood chains. This location is very busy but the move the line fast.

Had ordered apple Cinnamon pies. The cashier or manager did not tell us was going to be a wait. We pull off after getting order realized no pies. Went back to drive thru told them that when it was mention there waiting on them. Pull to the side still forgot about us. Communication is needed or related to customer

Watch out for the employees. As i am getting my order. The employee didnt put my chicken sandwhich and drink to my massive order. Didnt think I would notice but I did. Sorry lady but im not paying for your lunch. And it was right in front of her. She acted like ahe forgot to give it to me. And this morning i went there and was given an attitude and she slammed the window all because I asked for a receipt. Don't know if I will be going back. But the food is good

Good food when it’s correct or not forgetting parts of you order, the drive thru take way too long but can’t go in the dining room even tho everyone else is open

Absolutely horrible service horrible customer service if I could rate this place a zero I would do not waste your time do not waste your money!

Finally made it to thos place. Kind of excited to try this chicken sandwich when I get to drive through they tell me they're out of chicken.huh? !

Waited after paying for 20 minutes
Pulled back around they looked at me with a blank stare. Gave them my receipt
Gave me my cold food.and they didn't care. Never again.

The past 2 take out orders via drive through i ordered #7.5 strip spicy from the Niagara Falls Blvd location. Both time i got home to find 3 strips and what i can only say looked like throw away pieces. Although chicken and sides were delicious i felt cheated

The order I placed was supposed to have 5biscuits and there were none and the chicken was very small pieces we really enjoy the biscuits and were very disappointed purchased the 1999family meal special 10pc chicken 2 large sides with 5 biscuits and live 5 miles from store so too far away for a trip back