Prada New York Bloomingdales Bags & Acc.

I took my friend here to get her something to celebrate a life transition. The staff was soooo cool. They were attentive but very laid back - which is the exact vibe I love when shopping. My friend is really indecisive and they were so patient. I really appreciated it. I ended up getting something for myself too (even though I was convinced I wouldn't.) They're charming.

Had a great time @ Prada. Emily and the gentleman (forgot his name) were very funny and friendly.

Prada would not be OK with the unprofessional customer service at the Bloomindales location. Dealt with two different salespeople - both forgot to ship what I purchased (for multiple days) and neither replied to texts and calls inquiring where my item was when it didn't arrive. Followed up on day three to find the purse still hadn't been shipped out.and am still waiting for tracking information. The manager's response: "Sorry - these things happen. " Much better to go up the street to a true Prada store, where longstanding customers are valued.