Presbyterian Homes & Services, New Hartford NY

Staff is very helpful to my wife. The meals are very good. Visitors can eat with the family, just ask at the front desk.

Had my grandfather there, employees were very compassionate. We so appreciate all that the team did for our family.

Do not send your loved one here. They sued my family for costs associated with my mom's care. We had an attorney help us, and we still had to settle to end a lawsuit 5 years after my mothers death. She died in their care deterioration as a result of ongoing negligence. Make sure you do your due diligence. Their business will use shady practices to coerce you to sign admission packet documents, which will make you financially responsible. Make sure to have an attorney review the fine print and know what you are agreeing to. All the people involved in this scam are going to pay the price. I am going to make it my mission to ensure every person thinking of sending a sick loved one to you knows how you operate.

Would never recommend. If they got rid of the bad apples I think it would be better place But until then forget it, worst place to send your loved one even if the family was up there every day. But you had a couple nurses and aides that were great and the receptionists. It’s really sad that these people in higher positions think they can do what they want with your loved one even if it’s not in there best heath and you disagree they will bully you talk about you and even lie and cover up things! It’s truly disgusting.