Prowash of New Rochelle

Don’t go to this car service, they will rob you. I went for oil change for my Toyota Camry 2012. He wanted me to pay for filter. And when I asked why? He said it was special filter. Where in the world charge additional for filter.

The mexicans that work here are extremely rude and don’t know how to properly detail a car. They scratched my bmw and got nasty when I brought it up. I’ve called to speak to someone in charge and I get told I need to be called back and never receive a call. They left ashes in my cup holders but took my $10 bill, scratched my car and damaged my psi sticker. They’re also extremely pricey for their details. Don’t patronize this place. The guys on the side of the road do a better job for $25 flat rate.

Stay away from this car wash! Their machines damaged my car not once but twice now in a short period. The last time the machines tore off a piece of my running board and then when I went back to notify them I found the piece in their garbage. They tried to hide it. The manager Gabriel wasn't around according to them and I have been going in person and left messages for Gabriel to call me back. No one has returned my call. How unprofessional! I was able to have my auto body guy repair it but it cost a few hundred dollars and they Gabriel does not get back to me.

Not sure if you need to replace your brushes or the type of soap you are using but the car wash leaves hard to remove stains on the car.

Great place to keep up your cars appearances, they will seal your top coat, you can vacum, and get detail work as well as other car servuces.
Great staff and store to pick up mats, cleaning items for your car, truck, or other
RV

TERRIBLE SERVICE THEY CHARGE YOU FOR. OIL CHANGE AND FREE CAR WASH MY CAR SOUNDS TERRIBLE AFTER I LEFT THE STAFF IS RUDE NO ONE SOEAKS ENGLISH I WIL NEVER BE BACK YOU HAVE TO WATCH THEM WHEN THEY ARE CHANGING YOUR OIL THE WORST PLACE EVER DO NOT GET YOUR OIL CHANGED HERE TERRIBLE SERVICE!

Very bad experience in early May 2023. Somehow, the person who performed my oil change reused the oil plug seal. A few days while on the road, I noticed a leak and took it to an oil service that fixed this leak. The seal photo shows that it was reused.

Service is quick but the system never seems to be working. There are different tiers of service. You pay but get no ticket and so it is unclear how they know what you paid for and wether it was all done. I pay for cleaning inside and out and the console is still dusty, smears on the glass. I keep going because of convenience and proximity

Good prices, good service, and very fast as well! Exactly what I want from a car wash service - as I mostly wash my own car by hand at home.

When I asked for a specific combination of waxes/detailing, they adjusted the price in a way that actually saved me money overall - so I made sure to make up for the difference by adding it to the tip I was already planning on giving.

They finally fixed the broken brushes but now the air dryers don't work that well and staff needs to dry your car.

Please be forewarned that this establishment employs 'undocumented' workers who operate YOUR vehicle WITHOUT driver's license's and this establishment does NOT carry adequate insurance to cover YOUR potential damages
USER BEWARE

I like the fact that I can vacuum my car which is included in my plan. However, disappointed that I didn't see any air on property. I don't know if when I go their I am getting everything that I included in the plan like the under carriage wash etc. The wheels doesn't come out clean but what's the heck. It the same with the other car wash. Only one I can remember the guys took time to clean the wheels properly. The guys that dry the car they storm the car after a wash but doesn't do an excellent job. As usual I came out and do the job myself. Otherwise the unlimited wash is ok for me.

I like the style.of how you choose your wash (at a kiosk.) Staff is friendly. My only real issue as with most all car wash places, when they clean your inside windshield it's always filmy the next day or so due to it being used on something else. I always have to clean it off myself. Overall they do a nice job.