Public Storage, Williamsville NY

Mark has been great! He has made my experience with Public Storage much easier then I thought it was going to be. He’s been so helpful and a wonderful asset to the company!

Mark has gone above and beyond to help me! I wish he would be there every day to help me and others that I will happily send to public storage on transit! Thank you Mark!

Mark is an excellent property manger. He has always provided exceptional customer service. I used this public storage twice in the past 2 years. I never had any issues or complaints. The storage units and secure and my property has never been damaged. I’ve used both inside and outside storage units here. Very happy with how easy the process is to schedule a move in as well as a move out.

Very happy with all the staff I interact with. Mark was very professional, informative and helpful. I had a great experience with Public Storage!

Thank you Mark for your professionalism. You have been very helpful to me this past year. Mark is a good site manager and very responsive. Recently Public Storage has moved this site to a self service kiosk, which cannot replace a quality manager like Mark. Best of luck to you Mark.

As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees, terrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me.
Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don’t plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn’t matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent “month to month”. No proration or refund for only using the space for 3 of 31 days would be provided.
In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.

Mark went above and beyond to help me get a spot that would work great for us! Very great customer service

Outstanding service by Mark! He was very helpful and gave the best advice regarding a great unit. Excellent manager.

The office manager Mark was very friendly and able to assist me in finding the perfect unit and getting set up

The property manager was kind, helpful, answered all my questions and provided helpful advice.

I’ve had an overall very pleasant experience at this storage facility. Mark has been very helpful since my first phone call 6 months ago, and has been able to answer all of my questions.

I had been using Public Storage for my storage needs for the last year now and have had nothing but a positive experience. Unit rent was affordable, the facility is clean and well kept, everyone is friendly, and the auto payment feature is incredibly convenient if you’re forgetful like me. Sadly I closed my account today due to moving but the person at the front desk who helped me, named Joe, made the experience pleasant and smooth. They are an absolute sweetheart. If I have storage needs in the future, I will return and give them my business again. I highly recommend Public Storage, this location in particular, and everyone who works here. Thank you Joe (and everyone)!

Mark at Public Storage Provided me with superior service in renting a storage unit. He was patient, thorough, and knew exactly the things to tell me. He walked me around to a couple of units so I could better determine the size that would best suit my needs, and then got me all set up with a nice, clean space, and made sure I knew how to operate the app. I am very pleased and comfortable with this whole experience.