Punto Rojo Bakery Uniondale

Bad service. Lack of communication between employees and consequently confusion in orders between tables. They gave my plate of food to the person at the other table since he had ordered the same thing. I was waiting for 40 minutes and he was maybe 15. Everyone at my table eating and I was just watching. I think they need to improve customer service and stay focused on what they are doing.

Not of my preference at all! I asked for a hot chocolate and the waitress told me “you can go and get it yourself! I don’t mind doing it but at least give me an explanation, don’t give me an order! You can visit this place, but personally I won’t be there! It’s off my list! Oh, the empanada was dripping oilouch!

Literally waited over 15 minutes to be given a food menu. Poor server swamped with tables. Nobody helping her. I waited and eventually left sucks. Bc Hicksville location is the best And they Are super busy still able to take care of every one. Anyway I went I to restaurant Cuscatlan next door small place but service and food was amazing amazing amazing! Hicksville is Way better.

They All the same trash hole but the one in Freeport it's the worse my wife and son order their food and I was not that hungry I ask one 2 empanadas and a guava bread, they served my family but they NEVER BROUGHT MY APPETIZER, WHAT KIND OF BUSINESS ITS THAT? SHE CAME WITH THE CHECK AND SHE DIDNT REALIZED THAT SHE FORGOT, SHAME ON YOU. STAY AWAY FROM ALL THESE TRASH HOLES

I have gone a couple of times, the attention to eat in the place is very bad, today the beans were damaged and an object came out that I could not identify in the beans, I made the claim and they changed them for white rice, already finishing eating in the parrot eggs came out a large piece of shell, I made a claim and they only apologized again. I paid the bill and left very disappointed in that place.

I’m very disappointed in the cake I order. I spend $120. The Color and design was different to what I wanted. The cake look cheap and sloppy design. It look like a person with no experience design it. Kiddie like. Also the cake taste less than what a Tres Leche
Cake should taste like. They don’t speak English at all so it was difficult to communicate. I even write out my request in text and they still get it all wrong. The cake was medium tall and it did not stand up for long. It was embrassing looking at the occasion. I would not be ordering cakes from them again.

I was not satisfy when I pick up the cake and told them however because of the language barrier I was force to pay the price and walk away unhappy because I had no time to order from else where.

Bad business. I would suggest they have an English speaking people.

Raw rice, cold tortillas, the presentation is good, but they need to pay attention to the food.

100% recommendable
Very delicious food, affordable prices and the staff is super friendly

Excellent place to share with family. All the food is delicious, I recommend the asopado and seafood casserole. Attention

The empanadas are AMAZING & the food is unbelievable - however I will never order or give my business to this place ever again after the staff had been incredibly rude to me time after time every time i visit. Today I ordered 30 empanadas with Dari and the order was simple (10 beef, 10 chicken, & 10 cheese). The salvadorian girl packed my order with 20 chicken empanadas and 10 beef empanadas (not mentioning her nasty attitude). This is for a company party where some employees don’t eat meat & I specifically said this while placing my order over the phone. I called to request they fix my order by sending the correct number of cheese empanadas that they didn’t include. The response i received after my request to Dari was she resorted to hanging up my call & when i tried to call back numerous times to resolve this they left the line with a dial tone so no calls can go through to their business. This is so unacceptable! I feel sorry for the owners.

I always like Punto rojo food, but the waitresses of that place, don't have any concerns about customers needs or attention.
The owner should put attention in that matter or people like me will never came back to that place.

They made me wait 1 hour for 6 empanas so that in the end they gave me the wrong and frozen ones

I've been going to look for something to eat and I always order empanadas and I don't know what's going on, they're hard and cold, no empanadas, they're inedible, I think I'm eating cardboard, seaweed, the dough is missing, take it for granted, excuse me.