Quest Diagnostics Cortland

The lady had her daughter and grandson at the desk and the hallway, which wasn’t a big deal but the daughter seemed to have an attitude! Couldn’t fill the cup to the line had to drink more water and after two hours of sitting in the waiting room she still had not taken me back again, I can’t hold my urine that long and get UTI’s very easily when I do. Also had to pick my son up and could not wait. This was for employment and it looks really bad for me to have to call and get the process started over again! I was not happy with the services! The other people in the waiting room were very nice!

Do you like spending 40 minutes talking with an automated answering system that can’t understand a word you say? If yes, then this is the business for you. Put on your yoga pants, play something calming, and be prepared to practice your most calming breathing exercises because this lack of customer service or capacity to speak with an actual person will be a patience test for even the calmest among us. For a service as critical as patient testing, do better.

Can't say enough positive things about my experience and the wonderful service. I made the appt early this morning for 0915. I was able to arrive early and the nice woman running things was so kind and welcoming, not to mention efficient. She had my samples drawn quickly, processed the paperwork accurately & had me on my way at about my original appt time. Thank you! I highly recommend this Quest facility.

The tech Lyndsey was amazing unlike the other lady that works there. She is friendly professional and makes sure the customer is comfortable while giving blood. And a big plus is you can't even feel the needle stick when she does it. Other lady just hurts you. So highly recommend Lyndsey.