Radius Federal Credit Union, Buffalo NY

Everyone at Radius FCU is great, the staff is friendly. They go out of their way to help their members.

This Credit Union bank Customer service S. U. C. K for Sure. Big Big ATTITUDES like you have did something to them, but I know what I did Wrong was put my Money Here in this Isituation. So I'll be taking all my money out of here an going else where.

My experience with Radius has been amazing. They were very helpful in getting me an auto loan at a great rate. I also love the convenience of their shared branching and online banking.

I recently encountered 2 new loans with radius federal credit union. I specifically dealt with makalani and she is terrific, very professional. She and the credit union is a fantastic bank, i would recomend makalani all day long-5-star rating for me

I have used Radius for my business many times and highly I highly recommend! Great service!

I love my credit union! The service is awesome, they make you feel like family.when you walk in everyone has remember your name, and my teller is the greatest Cynthia P.

*** liers, crooks, and theives** I asked them to close my account months ago after they changed from st johns because I did not want to deal with them. Now they are telling me my account is negative over 200 bucks from all the return charges they charged me from a service that I deleted that account information from. I haven't used that account in months. Now threatening me that they are going to report me to check systems and report ot to the credit bureaus if I don't pay them. Credit unions were supposed to be better than banks. I am finding that statement tto be invalid.i also contacted the merchant they said was submitting requests for payments and they stated they have no record of anything being e
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My husband and I have been a member for 5 years. The Delaware branch was awful to deal with. Called multiple times and no one return our messages. One lady was very short on the phone and we couldn’t obtain any info. We walked in person and spoke to Ashley Frederick who was very rude to us. All we wanted was assistance with a loan.

Worst most unhelpful customer service. They lost the title my car when I moved to another state can’t tell me how or how long it is going to take to get a new one! If they are your finance company get a new one ASAP.

Well the new one on Seneca street has a buzzer. It makes no sound so can't tell if someone heard it so ya gotta keep pulling.when I first went there you said what you needed gave your # signed slip and out. The girl this week was not nice, didn't know it changed procedure already. I liked st.johns better and miss the girls. Not that I knew thier names. Put sound on buzzer

I formerly belonged to St. John’s Federal Credit Union which has become Radius FCU. I only had a basic amount of money in my St. John’s account, fot the purpose of being able to take a loan out, if need be. Radius has taken most of the $25 out because the account has been inactive. Good way to lose customers. I will paying a visit to close out the account. No notice was ever sent saying that money was going to be deducted. Poor way to conduct business and kerp accounts,

They do not answer the phone or call you back when you leave a message. Good luck trying to make a payment! When they do speak to you they are uninformed about your accounts and could care less. Never reviewing pertinent information with you. Go to Summit FCU they’re wonderful and care about their members.

Horrible experience trying to pay off my deceased father's property. They would go out of their ways to make it hard for your life outside of the legal paperwork.

If I could give zero stars I would for the Delaware branch. I bank with Arizona Financial and had a check, I wasn't able to get centered on the mobile app. This branch has what I believe is shared banking with my financial institution. They confirmed it. Obviously I had wrote mobile banking on the back because I was trying to deposit it through the app and that is a requirement. So I called them, they said don't do it now but in front of a teller cross out mobile banking and initial it. That way they can verify its me. So went in. Upon reaching the counter and telling the teller what I was told, I was cut off and she got on the phone and called someone who said we cant do it. I didn't finish, I would have opened a checking account with them but she never offered. She didn't offer to help me with the app, nor any other option. She shut me down and offered no resolution. Now I don't know about you but I go to a credit union so I do not have to deal with the service that I would receive at a bank. I love that a financial institution would know me by first name and help me if I need it. A few things to note: I was NOT cashing the check I was depositing it. Another thing no one else was in there. So this did not happen because they were to busy.

Ever since they switched from Riverside Credit Union to Radius, I've had a terrible experience.

Nearly non existent customer service. Nobody answers the phone and email gets answered days or a week later. I can't log in to my online banking and this happens often. I tried to chat online and nobody responds on there either. I don't have access to my account or transactions. I have have numerous issues with my card being frozen and my transactions being held up for a few days and then I get overdraft or insufficient funds issues. This was before and after the transition. I'm still waiting for a response about online banking. I tried to change my password that I used earlier in the same day with no issues but then the security codes they give are not recognized. My username and password worked in the morning but then by afternoon it does not recognize me. This info was stored in my phone so it didn't change. Why? I'm growing tired of the issues here. If you do get ahold of someone, they are generally helpful but it's very hard to get anyone on the phone or any help in real time. I'm seriously considering closing my account.