Regain Physical Therapy, Pittsford NY

I walked into Regain in pain, worked with my Physical Therapist for a number of weeks, followed through at home with the recommended exercises, and the pain went away!

I have worked with both Alex and Julia in the past year for two separate problems. Each of them were competent, knowledgeable and very caring professionals.

I also appreciate that all my treatments took place in a private room.

Highly recommend Dr. Edna E. O’Neil. Excellent results and makes PT fun (well, as fun as pt can be). Regain does everything possible to make PT productive. I’ve made great progress after hip surgery thanks to Edna. Also, Randy at the front desk makes the administrative part of treatment effortless. Thank you.

I had almost given up on physical therapy in our area. Why? I noticed after two separate issues; I received the same sheet of exercises. Besides that I was in a large room with 15 other individuals with several different issues, most were doing the same exercises, plus very noisy with everyone chatting and a TV on.

The 3 therapists flitted from table to table. Some days I only saw my therapist from across the room.

I was so disgusted. However, insurance company's require PT. That would be fine, if I was getting the attention I needed.

Then I began to have hip and back problems at the same time. Although, my doctor and I thought it was back related, with pinched nerves.

When she mentioned PT, I said, "Oh no, I won't go back. I can do the exercises on my own. I don't get much personal attention there! "

"Please, she said, let me send you to Regain Physical Therapy; you will find it totally different from what you experienced. " Begrudgingly, I agreed.

On my first appointment, I knew this experience was going to be different.

I was in a lovely, quiet facility. I was ushered to a private room! I met my therapist, Bryn, whom I immediately clicked with. He listened to me!

I explained my pain issues, he examined me, and then showed me, on anatomical charts on the wall, where my pain appeared to be coming from. He also had models which showed where the vertebrae was pinching nerves.

As time went on, and the pain in my back improved, but my hip remained very painful, I said to Bryn at one session, "I am beginning to think we are dealing with an orthopedic issue as well as a neurological one. "

He nodded and said it could be. As I was having more difficulty getting around because I was losing strength in my legs, I suggested we focus on leg strength. Bryn ok'd my suggestion, because it would also exercise my hip.

At the end of the session, Bryn always did one movement with my leg. He bent my knee up to my stomach and folded it toward the middle of torso (probably a lousy description). It always hurt a lot.

Finally, my waiting period for an appointment with my orthopedic surgeon arrived. The first thing he did was that same movement Bryn ended every session with.

Yes, the surgeon said, with all the images he had received plus the PT, I needed a hip replacement.

Neurosurgeon appointment arrived and he wanted to wait till hip surgery was over. He could then determine the origin of the back pain, because hip pain origin would be clearer.

Now that is what I call real team work. It all went back to a great physical therapist listening to his patient as well as his own observations.

I will go back for rehab as soon as my surgery is over.

The staff at Regain is stellar - friendly and helpful! Especially Dr. Edna O'Neill who has helped me recover from an accident. Each visit is directed to one patient, offering privacy and dedicated interest in a 1: 1 session. Beyond the clinical expertise that they offer they are dedicated to making the overall journey to wellness as friendly and personable as possible. I wish I could give more than 5 stars.

I’m not a customer at Regain physical therapy, however they were amazingly kind when my car broke down in their parking lot. The staff was so nice and offered me water since it was so hot out and just wanted to give them a shout out! Thanks again for your kindness!

Leaving the highest possible rating for the staff at Regain is a joy for me! They are very professional, caring and knowledgeable in their respective fields. Put a dash of humor in there as well. When working with people who have daily pain and challenges, a touch of humor can do wonders.
The environment enhances the spirit, It is welcoming, peaceful and clean!
I already have and will continue to recommend Regain.

The folks at Regain are the BEST in Rochester - in knowledge, patient education, personal one on one care - and simply as good people. Put your trust (and body) in the hands of people who become good friends as well.

Great experience! Kevin was knowledgable and patient. I followed his instruction and while I walked in expecting to need back surgery, I left a few weeks later feeling AMAZING! I cannot thank them enough.

Yes the doctor was nice and very early she was able to diagnose my problem and was able to suggest the right treatment that fixed my pain. I’m very satisfied with treatment. Great Service.

Regain is simply the best physical therapy provider in the Rochester area. From their spotless offices, to the way Randy greats you by name when you walk in the door, I couldn't think of a better environment to heal in. Regain gave me something to look forward to after my accident, and Alex got right to work helping me put my hand back together. Working with her has been an absolute pleasure, she is simply hilarious! I highly recommend Regain if you are serious about getting your health in the right place, and you want kind, professional, and streamlined help.

So I have used Regain multiple times in my long battle with arthritis. They are, in my opinion, the best Rochester has to offer. I want to give a special thanks to my current PT Alex, who has helped me achieve my goals after a TKR faster than I could have imagined. Her enthusiasm, optimistic coaching and gentle bedside manor kept me relaxed and focused. I knew I could count on Regain-second only to my son as the best Physical Therapists!

The employees of Regain Physical Therapy provide the highest level of care and attention to whatever your injury or pain may be. I was dealing with a pulled calf and one the physical therapists there was able to tape up my leg, provide me tips on how to stretch and rest, all the while gave me compression sleeves for my calves. They then followed up with me weekly to see how I was doing and if there was anything else I needed help with. As an athlete in the midst of training for an ultra marathon, this is the type of care that is needed. Whether you are dealing with a one time injury or chronic pain, you can absolutely count on Regain Physical Therapy to help get you back to where you want to be.