Rendr - Jian Wei Zhang, MD, New York NY

One of their doctors have been my PCP for years. The doctor himself is fine, no complaints. After new management Rendr, it's become terrible. My insurance covers annual physical at no charge. I went recently and after the physical, the receptionist told me to make an appointment for follow up results. Sounded normal, thought nothing of it. I've done these follow ups after a physical in the past and was never charged. They always said it's part of the physical coverage.

I go back the following week, doctor reads me my results literally off the same paper they gave me but through his screen. This took all of 10 minutes, probably less. Everything is normal, I'm declared healthy. A month later, I get a bill for 115$ and am flabbergasted. I call the MD office and they tell me it's' for the follow up visit for the physical results. I tell them it's ridiculous to make me come in for results and have the doctor read them to me off the screen and then charge me 115$ for it when they could've just uploaded it to a health portal. They tell me to call the Rendr billing dpt. I call the Rendr billing Dpt.and they confirm the bill was for the follow up billed as an office visit and that I have to pay that balance. I call my insurance and they tell me they billed the follow up as a separate office visit and there was nothing they could do on their end.

Overall terrible experience. I will not be coming back. If you decide to go to them still after reading this review, tell them to upload your results to a health portal. There is absolutely NO REASON to go back for a 115$ follow up if you are healthy and just wanted to get an annual check up. 115$ is insane to charge for a follow up for the doctor to read you the results. They literally give you the same paper during that visit if you ask for it. Read it yourself and save 115$.

If you are older and under Medicaid, it's probably no big deal. They charge Medicaid for it. But if you are part of the younger generation with normal health care benefits, do NOT go to them. I honestly feel scammed. What was supposed to be a covered free annual physical suddenly took 115$ out of my wallet. Charging a follow up under the guise of an OFFICE VISIT is shady and terrible business practice. STRONGLY DO NOT RECOMMEND.