RENT4PARTIES BRONX

This has always been my go to place for my events, from my children birthday parties to their college graduation parties. I always recommend my family & friends. They have all the up to date items to make your event stand out for EVERY event that you are doing! I highly recommend them!

Oh Brother where do i start with this place! The manager Joanna is extremely nasty and talks to customers as if they are her children. I wanted to rent 2 marquee numbers for my event and made the deposit the month prior. When I called to see exactly when I needed to pay the rest of the total, the lady on the phone told me i never sent the deposit which is untrue.she told me she would call me back in 10 minutes, and never called back.i then called back 2 hours from then and spoke to someone else and found out that they included a champagne wall on my contract, which i never asked for or agreed to. Then, I expressed to the manager, Joanna that i wanted a refund and i guess she wanted to shut me up so she agreed to the refund. I called back hours later to express that i never received my money, and then that’s when she decided to explain that she need approval from ownership to grant me my refund (which was wrong on her end because at that point she never mentioned she had to get approval so i went out and bought the expensive tools myself to make it). So then she calls me back an hour after that saying that ownership denied the refund and i can’t get it back, i was so heated because she agreed to the refund, and i spent money buying the materials, just for her to tell me hours later she can’t do it. I decided to complain to ownership, and I called today asking if i could get their number. Instead of Joanna giving me her bosses number, she proceeded to argue with me saying that I have “nothing to complain about” and that I need to “understand that i’m not eligible for a refund”. The way she talks to customers is absolutely disgusting and no one should be in a manger position and speaking to customers that way. And from what i see, all these reviews are complaining about her specifically, so she needs to be removed from her position so she can humble herself because she feels like what she says.when i asked for the ownerships number she proceeded to tell me that “she doesn’t have to give me anything” and constantly interrupted me by speaking when i was speaking. Oh! And to add a cherry on top, while i was speaking to her, the nasty rat hung the phone up on me. Then, I guess after making a scene, they called me back saying ownership approved my refund (how coincidental!) out of nowhere they approved it? When the day prior you told me no? She claims that the marquees are made on the spot, but that makes no sense because then it wouldn't be a rental if the numbers are made just for me. So when she said that's the reason i couldn't get my refund i knew it was bs. And from what im seeing, they send out old nasty equipment anyways and refuse to give you back your money. Good thing I asked for a refund or I probably wouldve got a call the day before telling me they overbooked cause they're such a terible and unprofessional business filled with hispanic workers that sit and talk about you in their language. Then, the girl who called me told me I was gonna get my refund but I'm banned from renting with them and then hung up. THANK GOD! GOOD! I would never wanna rent from this nasty place ever again, trust me I've learned my lesson, poor customer service with a nasty manager! Also, the girl who told me i was gonna get the refund also hung up on me so it’s not just the manager it’s also the staff too. So if you guys ever have a problem with them, just know that the manager, Joanna is gonna act like she’s the head when she’s not! Ask for corporate or ownership and if she refuses to give it to you, make a big deal! Customer service is of the upmost importance and if you want good service i’m telling you DO NOT SPEND YOUR MONEY AT THIS NASTY PLACE WITH THEIR NASTY STAFF!

now you guys have a good day ;)

I would like to say a key to a great business is great communication and customer service skills and this company lacks both. In my situation a huge mistake was made on their part and both the staff and management failed to take accountability even after I provide valid proof of payment.

I made a deposit for a rental via zelle (which included my name and invoice number in the messages), confirmed receipt and pick up time over the phone with a rep 2 weeks ago.

This week (the week of the event), I called and emailed (Which they do not respond to) to reconfirm my pick time. To my dismay, I was told that I no longer have reservations for my rental due to my payment not being attached to my account they created for me. When I asked for a refund of my deposit, I was given the runaround and was placed on hold every time I called back.

Overall this was a bad experience. This location does not have great communication skills, customer service, or adequate way to resolve issues. In addition, this location need proper procedure for checks and balances when it comes to bookkeeping.

I had a wonderful experience at with this company! They have an abundance of items available for rent. I spoke consistently with Joanna who greatly helped me. She was very kind and sent me different ideas for my event and guided me. The delivery people that came on time and were friendly. They assisted us in every way they could. They also returned on time for pick up. I’m so appreciative! You all helped make my special day one to remember and I’m very very grateful! I can’t wait for my future events. I’ll be a loyal customer to this vendor! I will be sharing phots as well!