Rite Aid, East Aurora NY

I like my Rite Aid store. The employees are very friendly. During the Covid pandemic, they struggled in the beginning just like everywhere else, but were working hard to turn things around. And they did!

This location is always so clean and organized, and every staff member I’ve encountered has always been friendly and helpful! Rite Aid East Aurora isn’t even the closest pharmacy to where I live but is always my go to place because they always have what I need and I can count on a quick in and out!

I've always loved Rite Aid. They have just about everything I need when I don't want to go to a Walmart. And it's so close to my house. They are very helpful when I transferred my prescriptions from Hamburg. They made it so easy for me.

Excellent pharmacy. They have improved. They were short staffed due to companies having stringent COVID-19 testing rules. Then they fit on board with vaccine mandates crime against humanity? According to science the mandates have damaged public's trust in medicine, science, vaccines. Yet the employees are excellent at Rite Aid now. They were behind schedule due to pandemic illnesses fears and staffing issues. Please everyone stop being rude complainers and give these hard working pharmacists and pharmacy staff the appreciation they deserve for working thru a difficult 2 years.

Dawn in the pharmacy is wonderful! She is patient and professional. Highly recommend Rite Aid!

Best pharmacy in the area. Kathryn is always so nice to my mother who is elderly. Thank you for being patient with my mother:) Long time customer.

Rite Aid has some very nice people working there and a great variety to shop from for a smaller size store! I have picked up some really good deals on items that Rite Aid sells! And a few great deals too!

My husband & I have been using this pharmacy for years & until recently they were decent. Currently just filled our last prescription as we have finally changed pharmacies. Can’t deal with the ineptness any longer when you are dealing with life saving medications. Last one took 3 weeks to refill a prescription. Called on thursday it wasn’t in stock, was told would be in stock friday now tuesday still no prescription. Constant follow ups, no answering of phones & huge delays are not what you expect out of a pharmacy. Do yourself a favor & go elsewhere!

If you actually plan on ever receiving your prescription go somewhere else. You will wait days, get horrible service at the counter, and never have your phone call answered. Pathetic.

Go to the pharmacy at 630 requesting a prescription and they said it will be ready in a half an hour so I say I’ll be back the next day so we go back the next day and they say it is still not ready after they had at least 6 hours to fill it! Very annoying!

This is the worst pharmacy I’ve ever dealt with. Nobody ever answers the phone and it sometimes takes days to fill a prescription. How do you fill something if nobody answers the phone to call it in? I will be switching asap

The pharmacy is the ABSOLUTE WORST! I don't understand what the issue is, never had an issue with other pharmacies like I do at this one. Called my prescription in for Nov 3rd, nobody told me I needed approval from insurance finally when I called on the 8th to see what the hold up was, they told me it needed approval. My insurance company approved it 24 hours later on the 9th. It's now been almost a week, nobody has called and the script isn't filled! Tried calling 5x over the weekend and they pick up and hang up the phone when your waiting on hold! Figured I'd wait and call back Monday. Well after sitting on hold for 10 minutes just waiting for a person to pick up, IT HAPPENS AGAIN! I have never had such a terrible experience, this place REALLY needs to get their act together, what an absolute MESS.

This place is the absolute worst! When I was waiting for my prescriptions the pharmacist was pouring the medications into his hand with no gloves on contaminating them. He gave me the excuse that he uses hand sanitizer well in the 20 minutes I was sitting there waiting he did not! They gave me the wrong prescription, and it takes 2 weeks to get your prescriptions filled but then when you get there they don’t even have them ready. They are the most incompetent people I have ever met and very rude! If I could give them a zero I would.

Why the hell is there only one pharmacy technician on deck and a Dr that barely helps serve customers. I wait for 30 minute line I want to switch to cvs these waits are ridiculous for anyone that has a schedule. Update 11/18/21 30 minute line on average it took 10 minutes to get through a car. How is this acceptable? My father couldn't get his meds yesterday because you people refuse to hire more workers

The pharmacy has become incredibly inept. I called my rx in and after a week of not hearing anything i went in. It wasn't ready. After i left the store i received a message it was out of stock. 2 weeks later after being out of my medication for 2 weeks it still was not ready. 3 WEEKS to get yoir medication. You can never get through on the phone and the line is a 45 minute wait most days. Do your job rite aid!

We used this pharmacy for years without issues. About six months ago we started having issues filling prescriptions. We got the text they were filled and then they weren't even started. Staff has been VERY rude. I've been told I can't wait for my meds because they are too busy to get to it today. This was four days after the refill was out in. This has happened on multiple occasions and nothing seems to be improving.

Sat forever on the phone just to be disconnected and call back to be on hold another 8 min!

Absolutely terrible service in the pharmacy. You order a prescription and DAYS later it still is not filled, this happens EVERY time. Pulled up to the drive thru tonight and there were 3 cars ahead of us, it took 20 minutes for 1 car to leave, still had 2 cars in front of us and finally gave up and left. Going inside is not any faster. Do yourself a favor and go elsewhere, I am.

My last 2 prescriptions took over a day longer to have filled. I was emailed that it was ready on Tuesday at 1 and came to pick it up Wednesday at 4. It still was not ready and when I asked how long the wait would be I received a very rude response. I will be changing pharmacies.