Rite Aid, Brooklyn NY

Terrible service at the pharmacy the lines is extremely long they only have one person working and they don't answer the phone at all

Always have what I need. They do need more cashier's though especially when it gets busy.

Disgusting Customer Service, the pharmacy is the worse. They never know what their talking about, never have your prescription filled or don't see it, the phone rings out and is NEVER answered. They lie and say that your insurance doesn't cover medication, when it does. Truly a disgusting, unorganized location. This is only the case because it is located in a BLACK community, anywhere else corporate would have already done something about this. Truly sad that we allow this behavior, instead of jamming corporates phone lines with complaints. This Rite Aid needs to be shut down or revamped. YUCK!

Inside is very hot no AC could be felt.
I came to pick up items from Amazon locker inside.

I see they rearranged the gifts cards that used to be on second row is all the way to the bottom of the rack. I no longer buy them and the Amazon cash I see they have no intentions of using phone number to add cash. I don’t like anyone touching my phone.
I have had cashiers snatch my phone out of my hand and some explored my phone.
I also seen cashiers drop phones (not on purpose) this is why I no longer would use barcode on my phone to add Amazon cash.

Items I don’t see brands I used to buy and I learned NEVER BUY items that was open and resealed because the sizes did not match description. (Sanitary and Bladder napkins).

Most of all the worst is when prices on shelves don’t match register. I don’t want to be taking pictures on shelves when I buy items to make sure items and prices match.

THIS Is The WORSE Pharmacy EVER!

IF You Are Use TO
-all of your prescriptions being filled at the SAME TIME, so you can consistently receive them together, Don't Go Here.
-calling & speaking to anyone, WITHOUT calling 4 to 5 times back-to-back, Don't Go Here.
-ppl at the pharmacy notifying you that you need a refill, BEFORE your next refill is due/expected, Don't Go Here.
-giving Simple (stop scattering my refills throughout the month, notify me that I need a refill, I need to contact my Dr.or insurance provider & stop automatived calls, if you not ready) instructions, it being shared or logged in, the honored, Don't Go Here.

They are hard on the phone & belligerent, then bewildered, in person. They well even lie about what they said prior visits & phone calls.

NOT ALL
But
THIS ONE,
In Particular!
I've used other Rite Aid Pharmacies, TOTALLY DIFFERENT/Better EXPERIENCE.

This Pitkin Ave Pharmacy needs to be cleared out & hire pharmacist & staff that do their jobs with a little, integrity.

Worst customer service ever! They will not even pick up the phone and there is a long line at the pharmacy. Always excuses to avoid answering the phone. Incredible.

I have NEVER in my life called a store or pharmacy and no one answers. I've tried calling this place for a whole hour twice different days and the phone keeps ringing and eventually hangs up after the 16th ring. This is unacceptable. Why have a phone number that is never answered.

This is the worst Rite Aid. This store needs to be SHUT DOWN. Theses works know nothing especially in the pharmacy. I left the hospital only to be calling them for hours to get my medication. No one answers. You would think the store is full or busy. Now today I called for a medication that they told be they have to order and will call me when they get it. Only for them to tell me today I can buy it over the counter they never had to order it.
WHY ARE Y'ALL PLAYING WITH PEOPLE HEALTH? EVERYONE IN THIS STORE NEEDS TO BE FIRED.

The worst ridiculously long line to wait an half hour or more on for your medication not to be there or not ready or they don't see it even though it's sent day's before and multiple times. The attitudes from the pharmacy staff also horrible.