Rite Aid, Lockport NY

If you need a prescription or anything in a timely manner you mine as well start heading to the hospital because this place will not only ignore there pharmacy phone calls but when you go in to order a prescription because they didn’t answer there phone for two hrs straight there will be 5+ ppl laughing and having a great time doing nothing. Literally two hrs of calling the pharmacy just to go in and find them all doing nothing, also expect the super helpful blonde lady to give you dirty looks when you complain about there incompetence.

I guess the policy is that they have ice delivered only every 2 weeks. This is disappointing.and inconvenient.

Pharmacy staff and service great but parking lot a mess with several large dangerous pot holes!

I keep getting texts to call and update my insurance info which they should already have. But I can never get through because no one will answer the phone. Always some sort of issue with this pharmacy it’s quite bad

If you actually need your prescriptions I wouldn’t go here, they do not answer the phone no matter how many times you call. I tried calling the pharmacy for 20 straight minutes and no one answered the phone for 4 days straight. I finally had to switch pharmacies because I literally could not reach a single person there and I actually needed my prescription. Transferred to the rite aid on Washburn and they answered within two rings and had my prescription ready within a hour. I asked them what was happening with the one on Lincoln and they said they can’t even reach them either. DO NOT GO TO RITE AID ON LINCOLN.

I don't like leaving poor reviews, but sometimes one is earned. Sadly, at unacceptable frequency, it proves impossible to get ahold of this pharmacy by phone.

The pre-recorded greeting "Hello, you're reached your Rite-Aid pharmacy at 6616 Lincoln Avenue, please hold while I transfer your call" drones on, followed by four rings, cycling over and over seemingly indefinitely, for durations exceeding 30 minutes, with no signs of life or option to leave a voicemail.

In current times where it's difficult to get certain prescriptions filled due to availability, this is increasingly infuriating while trying to coordinate pickups when there is stock available.

At any company, it is their goal to profit by providing a service; at this location, it seems futile to even attempt to have those services rendered.

DO NOT EVER GO HERE. This is by far the most incompetent group of professionals ive come across. I've gotten better service from highschoolers at McDonalds. I was once a pharmacy technician for the same company a few years ago and I can assure you these techs have no idea whats going on. When i'd call to inquire about my medication their tone and mannerism (or lack thereof) suggested I was a burden and inconvenience when im simply a patient utilizing a service. Though I remained polite and professional, I was treated rudely. Additionally, theyve mishandled an approval of a desperately needed medication of mine which the lack of cost me my job and my mental health. As an individual with a serious mental illness, navigating the complexities of this crooked system is hard enough, but when you deny someone their needed medication after it had been approved days ago by an insurance, it blatantly shows both lack of experience and care whatsoever for a struggling patient. Do not ever go here.

Pharmacy drive thru service is always quick, efficient and friendly. Excellent customer service.

Literally the worst. There’s this one pharmacist or tech. She’s got long red hair. She’s SO incredibly rude. Like she wakes up on the wrong side of the bed every single day and hates her life so much she feels the need to make everyone around her just as miserable as she is. She makes me feel like a junkie for me needing my medications and I don’t even take anything that are narcotics. Like I’m an inconvenience to her for needing medication.

Not to mention medications are rarely on time and I have to call half the time to make sure my prescriptions will be filled when I need them.

Worst pharmacy possibly in the world. I have never had a good experience in my couple of years coming here. Service is absolutely atrocious. I have to wait 3 days for my life saving insulin because they're "still getting it together". But Tanya from the block can show up same day and get here percs and xannys. If you're looking for a pharmacy, do yourself a favor and look anywhere but here.

Horrible place called to have a covid test done they told me i had to make a appointment online which then i tried to do and got a error then called them back and they said theres nothing they can do to help me will never shop or buy anything from rite aid again horrible way to run services for health im disgusted had to pay 3 x what i wud if i cud of just walked in and had a test done.i didnt even wanna give them one star but i had to to make a review u dont even deserve 1 star

The red headed pharmacist was on maternity leave from December to May apparently, I am so happy she is back, ask for her whenever you have a problem she always know what to do. And I love their text and automatic refills so convenient! I love that I can pay and sign for my husbands scripts before coming to the pharmacy using the text link it makes it so much faster in and out and I always know what’s ready and the cost - so nice!

Literally gave me a prescription for my infant son that was not constituted. Powder. Gave me powder. So not only will he miss his meds tonight but also tomorrow. Called and they said there’s nothing they can do.

It used to be good, but last months it just got worse and worse. Medications are rarely ready in time and a lot if times you have to go in person to ask them to fill it and then wait until it's ready, once nobody ever answers the freaking phone so you can at least find out when the medications will be ready. Not to mention how many times you have to go twice because there's not enough to fill the prescription. What happened to this business? You're dealing with people's health, if you can't be minimally professional just shut it off.

Poor customer service.took 25 mins to get a covid vaccine, waited 5-10 mins just to get helped (no one in line) and snotty attitude from their staff, not helpful whatsoever (the pharmacists). If you want to get snot, here is the perfect place to go!

Absolutely the worse pharmacy I've ever delt with. Horrible customer service, they do not care about your concerns. I'm switching to another pharmacy and would advise you not to go there if you're in need of medicine the day you're supposed to get it.