Rochester Colonial Manufacturing

Great salesmen and I like the products. Just not happy that a piece that should have been metal was plastic and it broke already.

We signed the agreement in May. They came to finally install August 27th. We understood the delay. The workers are friendly and they are doing an amazing job. Very fast and we love our windows. We have been looking forward to them.
However.
They did not arrive on time and did not step up the proper lead safety precautions. They already had two windows out. Our house is very old and we were ensured a lead safe installation. I called Bob the installation manager and left a voicemail about our concerns. I honestly could not remember if we paid for more for it or if we missed how it was suppose to be set up. We have anmials, a kid on the way and also IT'S LEAD! He said it was mumbled and he didn't hear what I said " just something about "safety". But yet he called one of the managers to drive by to make sure things were being handled properly. He reported what they should have set-up plastic, which he had reached out to them before returning my call and they were now completing. I informed him that was not was happening beforehand he replied "Well, like I said I have someone driving by. " Very dismissive. Not happy with this at all.

The best door and window products in Upstate NY. The staff is excellent and there are no gimmicks or tricks like other companies pull. Also they have the best glass cleaner.

Rochester Colonial replace our front door and windows surrounding it today. The installers were awesome and did a great job. Something we have wanted to do for a long time and couldn't be happier with the decision to use Rochester Colonial.

I had new hardware installed on my custom door from Colonial through some other outlet. What a mistake! They not only broke the handle they left the handle only half way installed. Within a few weeks it was loose. I called back Colonial, and Steve Maxim appeared at my house.
He was amazing, what an expert! He was meticulous, spent time and installed the new hardware. He fixed the door so the damage that was done prior was completely fixed. I highly recommend Colonial I love my door again, thanks so much Steve!

We have had a very pleasant experience with Rochester colonial. Chris gionta, the person we have been working with, has been incredibly responsive, friendly, informative, and helpful. Our installation will begin in a few months, but we have been very happy this far with our experience

Jade a house built with these junk windows seals leak broken springs 7 year old house.neighbors are doing same thing.they say they can fix them with the warranty. 120 dollars an hour parts are free.scam time there done can buy 2 windows

Excellent showroom with knowledgeable, experienced and friendly staff and impeccable reputation.

Rochester Colonial's Heartwood Team recently completed an entrance door project for our 1925 Tudor home. They involved us in every step of the design process and welcomed us to watch the progress as they built the door from raw lumber to finished product. They are a team of craftsmen right here in town.

We contracted Rochester Colonial to replace all our windows and exterior doors in our home. They did a fabulous job last month and results are wonderful. Everyone there went above and beyond to help us make the decision on what would look great on our home, as well as the installation crew to finish a flawless job. Well done! We highly recommend Rochester Colonial if you are looking for replacement windows and doors and want to have the finest looking home in the neighborhood. David

They out sourced making a new door lock and it came back wrong. Not Rochester Colonial problem but still frustrating. If done right the next time it will be 3 months to get a lock. Buy from this company. The original door purchased at home Depot was apparently an off brand and Home Depot didn't know who made it and couldn't help me at all.

From start to finish my husband and I could not say a bad thing about Rochester Colonial. We had 8 windows replaced. We shopped around but no one was able to explain the differences and options in detail like Rochester Colonial did. Our salesman and the sales manager were extremely knowledgeable and guided us right through the process. The prices were extremely competitive, if not cheaper, than other local companies we had over for estimates. Rochester Colonials pricing fell in the mid range, BUT, comparing apples to apples, the vinyl replacement we purchased were several steps above the rest. And my favorite part.no pressure salesmen! They listened to our needs and came up with a solution that solved our problems and fit our budget. We will be back. Thank you

This place has quality stuff and top notch, knowledgeable employees. I needed to get some windows replaced under warranty and thought they were bought there. Turned out they weren't but they helped me find the manufacturer anyways, even knowing they weren't theirs. That's great customer service.

Great friendly customer service. Rochester Colonial stands behind their product. Our new windows, and door are top quality. Would highly recommend them.

Rochester Colonial installed windows in my home. The were communicative, prompt, and the price was competitive. Their customer service and prompt response to questions, as we tried to figure out the product that would best suit our needs was top-notch.

My husband and I researched many sliding glass doors to find one that could endure being on the lake and all the weather in our area. We visited showrooms in person, and are grateful for Phil Gionta's and Rochester Colonial's support to select the best sliding glass doors, and get them delivered to our door in less time than other window companies! Phil was so patient with us, and followed up to ensure our order for 2 Marvin Integrity sliding glass door units were completed at the manufacturer and delivered so quickly too! Our contractor that installed them said he liked them better and will recommend clients consider them too! Thank you Phil and Rochester Colonial!

We recently used Rochester Colonial to help us with replacement windows and doors. Chris G.was very helpful in explaining our options. The crew who did the installation was professional and courteous. We are very happy with the process and the finished products and would not hesitate to use Rochester Colonial again.

Excellent workmanship on the installation of our awning and windows. Very professional sales and service department. I highly recommend this company.

I had a wonderful experience with Rochester Colonial. From the moment I walked in to the moment they were finished installing our door. They did exactly what they said they were gonna do to wrapping wood on the outside to replacing any damaged wood they find. The clean up was spot on couldn't even tell they just put the door in. Ripley was great through the whole process made us feel comfortably right away. Door was a little high in price, but you get what you pay for with the product and service. Would buy from there again, looking at a certain kind of window we liked right now. We'll see.

I watched them put in my new windows, and I STILL don't know how they did it. It was like our old, nasty circa 1949 Pella windows magically disappeared, and in their place are beautiful new windows. The outside trim matches the house perfectly. They look fantastic from the inside and are so easy to open and close. Our sales person, Chris Gionta, was terrific, fitting us with just what we needed. And the installation of windows for our entire house was completed in only two days. If you need new windows, Rochester Colonial is who you need to contact. They're wonderful.