Rochester Optical

I’m not one to usually post reviews in fact this is a first. I scheduled for a contact exam for aug 2nd and was quoted 75$. The day before I received a confirmation call along with an updated price of 207$. Well I self pay and did not budget for more than double the cost so I needed to reschedule. In which we did for Aug 10th. I did receive my confirmation call the day before and all was good. Well the morning of my appointment I received a call from Lisa. Who goes on to tell me that the only doctor they have on staff called in sick. No accommodations offered or resolutions. Basically had a “oh well” attitude. Claims the only dr they have will be out until next week? Beyond frustrated at this point and disgusted with the level of customer service given.

My apologies for the other review it just seemed a bit particular in my perspective the way things were, because i was given permission to charge there after hours but after some time the chargers were turned off after hours so it deemed weird

They have exceptional service they're very friendly and professional. They get the job done and correctly everytime