Roosevelt Island Racquet Club, New York NY

Members have access to 12 HarTru tennis courts that are heated and air-conditioned for comfortable year-round play.

Great Experience! 5 Stars! Courteous and professional staff. Courts are well maintained and air conditioned. Excellent coaches.

Atrocious customer service and outright rude staff. I mean just look through recent reviews and sort by newest, looks like hardly anyone has a good experience with this lot.

Front desk guy is extremely rude and did everything possible not to provide any help when it comes to answering questions and providing guidance. We reached out multiple times. Please either replace him or train him. Some action needs to be taken because his behaviour is unacceptable.

We did not actually patronize this club, and after our experience here would never. My 3 year old had to use the bathroom and we were refused at the entrance even though the restrooms were not 10 feet away. Ridiculous. The man working must have some serious issues to deny a little girl going potty in an emergency. He must not have any kids, or a soul for that matter. Did not hesitate to direct us to where we could use a toilet prob 15 minutes away. Very helpful. Some people are so drunk on their own power and authority its disgusting.

I wish many episodes of explosive diarrhea on the man working at the front desk on Thursday evenings. And hopefully at a time when no one will let him use their bathroom. Shame on you for denying a 3 year old access to the vacant bathroom at the entrance, sir

Great spot. Cheapest/nicest place to play tennis in NYC. Take the ferry there and back, or the tram and a bike for an ideal tennis commute.

Great programs, a very solid Advanced singles League, and great structural tennis program overall.