Ross-Roden Funeral Services, LLC, Bronx NY

When my cousin suddenly passed, understandably things were stressful and in a daze with myself and my family. Ms Francine was amazing from the time I first called her and through the process of booking and making arrangements. Her lead staff contact Ms Thalia, Ms Kimberly were equally amazing through the planning and execution of my Cousin’s viewing & cremation funeral. My family had to bring my cousin from El Salvador to the United States & needless to say, the process was a terrible one; from getting the documents translated, to loosing the documents at the airport cargo & having Ms Francine meet us there with my cousin’s mother. We had 2 viewings booked & she managed to ensure that we had those viewings even though my Cousin had not made it back on time. She was soooooo extremely patient & empathetic to our situation. I cannot say enough on how grateful my family is to her & the staff.
I do hope that I will not need to utilize their services for a very long time, but will not hesitate to call or recommend next time we are in need of their services. Thank you Ms Francine & staff for your support throughout this process. We will never forget you. Both family from Canada & United States are tremendously grateful for everything you did for my cousin & the family. If I could write an essay as a review for what Ms Francine did for us, I would not hesitate.

During one of the most challenging times in our lives, Ross-Rodden Funeral Home provided an exceptional service that exceeded all our expectations. They made the difficult task of handling my brother's arrangements surprisingly easy for our family. The level of compassion, understanding, and professionalism displayed by their staff was truly remarkable. From the initial consultation to the final goodbye, they guided us through the entire process, ensuring every detail was taken care of with utmost care and respect. Their impeccable customer service and attention to our needs made a significant difference in our grieving journey. We are forever grateful for their support during this difficult time.

This place was amazing down to the whole staff I mean they were caring and comforting and they all gave a wonderful family vibe that was fantastic this funeral home is just way more than just there to do funeral service for your loved one they just show love I thank u Mrs Francine for the love and compassion you showed us you and ur staff are amazing individuals and my family and I thanknu from the bottom of our hearts and May god bless u all good luck to u Mrs Francine u are an amazing woman thank u

I would love to put this funeral home in the highest of the high we just recently held my sister viewing which happened very unexpectedly they welcomed us with open arms Francine, Raymond & there entire staff where absolutely amazing so wonderful they are so caring thoughtful and Raymond way with words was unbelievable there services where impeccable if we ever get asked for a recommendation this place #1 this is a place to go to. Thank You Guys 4Ever
God Bless You All & Bring abundance of business & blessings to you all & the business
Thank You a Million times over
Love Maria, Mayleen & Aida Ortiz entire Family

I am beyond grateful for the support that the entire staff provided during my time of grievance and loss. They were all so kind and comforting and made the entire process so easy, stress-free and comforting for my granddaughter, and I. My brother’s service was beyond beautiful from program detailing, to the minister and organist they coordinated with and provided. We can’t even begin to thank them enough. After the service, everyone kept telling us how beautiful the service was. I would highly recommend Ross-Roden Funeral Services.

Amazing. This woman has extraordinary customer service, above and beyond anything I've ever experienced or expected. She is family now.

Wonderful and CARING staff! Don’t treat you as a number, account or just a customer.but actually show they CARE. Francine was amazing and just cause I don’t want to misspell her name, the young lady that attended to us during the service was wonderful as well. We all have that fear of loved ones “not looking” as such during their wake and let me tell you.my father looked like he was resting peacefully just like he would at home. Amazing job, amazing staff.highly recommended!

Hello Francine,

First of all, I want to acknowledge receipt of the beautiful thank you cards, the memories, the ledger, pens ant tote bag. Everything is beautiful and well presented. It was worth the wait.

I cannot thank you enough for the loving care and time you dedicated in the care of our Mom Wilma E. Stewart Robinson 4/16 & 4/18/2020.
You made Zoom Funeral Service and Burial a beautiful learning experience for us all. You had a team of God sent Angels that made this a smooth transition, and for this we are all grateful.

I am looking forward to meeting you personally under more positive, happier occasions.
I want to also extend a great thank you to Nadia as well, for her patience with me in these difficult times. She is a great person to have on staff.

I am also going to post these comments on the Webb, because of your accommodations during this time of COVID-19 cannot go unnoticed.

Love you always
Debora Hunte

They assisted us in giving my grandfather the best send off. Mrs. Roden and her staff are kind patient and very caring. They went above and beyond in the service provided. Thank you Ross-Roden Funeral Service.