RRH Urgent Care, Henrietta NY

Had really bad pain in the morning and waited till they opened to take a visit, I hate being a bother but felt seen and taken care of at this clinic, great staff, caring and took my claims seriously. Keep up the great work!

Front desk staff are not friendly, and they don't care if someone cut the line in front of you!

Insanely rude person on the phone. Called to ask if my records from URMC were available here (I thought they were) lady on the phone said “nope” and hung up on me.

Calling the police and falsifying a police reto. Try to get somebody to come in for something. They don't feel comfortable coming in for it is because of staff members like you that I do not want to go to any hospital.

Thank goodness for the professional team at RRH Urgent Care. Went there yesterday for what I thought was an embedded tick in an impossible (for me) location. Greeted by several welcoming team members as soon as I walked in. Registration was fast and easy. Intake nurse was efficient and incredibly pleasant - as was everyone - and she was most understanding and sympathetic to my plight. My blood pressure was through the roof due to worry about Lyme disease, etc, and the fact that the tick was in a very embarrassing location - but she was so calming and reassuring that my levels went down after a few minutes. The doctor was equally kind and considerate and had me out of there in under five minutes. Best of all - it wasn't a tick. Yet, no one berated me for wasting their time. A wonderful experience. Also, the facility was immaculate and as comfortable as it could be for anyone who needs to be there.

Arrived later in the evening around 7 and was out shortly after 8. The nurse (Everett I think?) was super nice and receptive to any information we shared which is always nice when you want to give more context to HCPs that have never seen you before!

The Nurse Practitioner we saw was also kind and understanding and although we didn't have any answers out of it, their help was reassuring that nothing potentially bad was happening. The building seems well kept and we would come back again!

Update: just went again 7/16/23. Still excellent and quick service!

I went here for a sprained ankle. I was in and out in a little over an hour and I found all of the staff to be very friendly, personable and knowledgeable. I would not hesitate to go here again.

When I went in on Wednesday I waited in the office for over two hours before being released. Today I'm trying to ask about test results and I've been on the phone for over 45 minutes and still counting just waiting to talk to someone. Very frustrating.

I went there on Saturday at 9: 10am. The sign in the door says that they are open on Saturday at 9: 00am. I called after I got there and was directed to the website for hours of op. So I had to go to the website to find out that they are closed on the weekend. Complete waste of time.

I was seen by Dr J Williams. I was treated very well by both the MD and the team. Both the staff and the doctor were extremely kind, caring, and knowledgeable. I was seen promptly perhaps within 1-3 minutes of arriving. It seemed there were 3 other patients ahead of me. I was out within an hour. I would recommend this urgent care.

This used to be our go-to urgent care in Henrietta. We used to be able to get in and out in about an hour, even if it was busy. Now waits are insanely long. One day about 2 months ago my husband went on a Saturday and apparently they didn't have enough staff so they were closed. Last night, after waiting for about 90 minutes, we finally walked out. They were calling people that arrived after us and but had checked in with the other secretary. When finally checking in, they couldn't find my son in the system even though we'd been there plenty of times prior. The lady checking me in had a glitchy computer and I think that caused the issue with my son not getting seen in the order of arrival. On top of that, we went to leave and were locked into the building. They state they're open until 9pm, but locked their doors at 8ish. My husband had to play with a bunch of buttons and pull on the door just to leave. Major fire hazard. I understand Covid has changed things, but if the parking lot looks busy, you are warned.

Went here for a COVID test. They made me walk around the building to the back door because I was "potentially positive". I stood outside in the freezing cold for 10 minutes before someone let me in the building despite calling the number on their sign. There are no parking spots behind the building, either, so be prepared to stand outside like I did if you mention you've been potentially exposed to COVID

The worst experience ever zero stars! My family has been using this location for years with no problem ever. Fast forward to 2023 all of a sudden I'm getting collection calls regarding visits from 2022 for my children. We have insurance (CHP) never had a gap in coverage ect. We never go a bill, letter or call saying there was any insurance issue or anything. We have called Excellus this place never billed them, the urgent care place has no explanation they then send you to a 3rd party biller who can't give answers and just keep saying check back in a few weeks over and over. They don't know how or care to fix their mistakes and their collections is part of the same company under a different name and you just get passed back and forth. It's a nightmare. They are trying to get people to pay for their inaccurate billing. I was told the RRH just owns the building but it's not run by RRH per staff that work there when asked about billing issues.

Waited hour and half with a baby to be told they don’t do nasal covid testing. Why is this not clear anywhere on website and how hard is it to have nasal testing for covid here

I did not have a good experience with this place. I was sitting there in the waiting room alone for over an hour. Then when they put me back in the room, it was more than another hour and I wasn't even seen. I would not recommend this facility. There is no communication about what is going on. It is worse than the DMV

The worst urgent care of Henrietta is this one they just spent there time they don’t care about of number they check in first those people they are familiar with them they send two times my medicine to wrong location

I’m not even going to complain about the wait time because they can’t help it but. I have an antibiotic that needs filled and waited over an hour to get the prescription filled only to find out that they never sent it? And the pharmacy tech had to make sure they get it in by tonight because they close at 10pm. Super frustrating.

Edit: after the 1hr wait for them to send the prescriptions I had to wait 30 more minutes after that. As if people don’t have jobs? I’m going to be 2 hours late to work because the ball was dropped and the antibiotics need to be taken asap.