Runnings, Lockport NY

Found what I was looking for, after the employees walked away from me while I was waiting for assistance

Very clean. Very organized. One bad thing, the bomber jacket were all mixed in together. I had to ask for help when I was looking. But the woman was very couteous and she helped me get the right jacket. Very surprised at how she acted and she kept apologizing for something out of her control. I appreciate people like that because it makes me realize they are human and not corporate robots.

Associate Was very nice and helpful but returning anything to Runnings is a nightmare, I had receipts and still Hell.

Good stuff. Quite reasonable prices. Big enough shop to (virtually) find everything you need - from farming and hunting to all outdoor and household needs. Nice candy and snacks department)

Yall need to give these workers health care so they can go amd get a prescription for xanax or something. Went here looking for a water pump. Looked online and saw it was in stock. I ask a lady for help and she barks at me they. "We don't sell Amy aquatic equipment here" and I say it's not a fish tank pump just a water pump. "We don't sell them" as she walks away another customer asks for help and she yells "IM ON LUNCH LEAVE ME ALONE". 2nd person I ask for help says he has no idea where anything is and points me to one end of the store as a possible place (it was on the opposite side to where he told me.) 3rd person I ask was a very nice older woman in around the boot section. She knew exactly what I was talking about, and walked me right to it on the shelf. Spend 30 minutes wandering the store because the first 2 people could have cared less. Yall need Jesus clearly, and that's coming from an atheist.

They are always friendly and helpful and knowledgeable. I went to get top soil that they had advertised and they ran out. They issued me a rain check. When the top soil came in, they called and put it on hold for me. I went and picked it up. Very prompt. Never had a bad experience yet

Chris was super helpful in hunting down a gun that I've been looking for. He went out of his way to help me and was very cool.

Went to Runnings to purchase a handgun. Chris W.was very knowledgeable and helpful walking me through the process and helping me with my purchase.

Really enjoyed Runnings. It's usually located in rural communities and caters to farming, hunting, outdoorsy type of interests. Tremendous selection. Absolutely Loved the Old Fashioned Candy and Snack shop in store. Can't leave without buying a bunch. Good array of men's clothing and believe it or not.kids toys.

Worst experience I’ve ever had with purchasing a hand gun. Went through the background check told the guy to please make sure my name was spelled correctly. It’s happened before. They have to enter name in their leap system they called it. And he stated I triple checked it. We’ll come to find out it was incorrect and was delayed over a month. Was told by management they would work with me and give me a discount on both pistols and give me a box of ammunition. Had to wait 30 days to have nics check to expire. So now I finally got my go ahead. Got the one with a 10% discount. So my second one was a go ahead without any issues. The employee at the store was like nope no discount and no box of ammunition. That was for the first background check. It’s not about the money or the free box of ammunition it’s about the hassle of getting told one thing and something else was done. And the guy gets attitude every time I walk in the gun department.

Had what I wanted on my "Rain Check" on the 5th time checking over 2+ weeks (windshield washer fluid - Really)
Prices are a bit high compared to competition

I go for one thing and end up with multiple things. Always finds sales. Never busy and it’s quiet

Very good customer service, wish they were more a hunting and fishing store but they got a lot of stuff and they’re close to the pistol permit office. Decent gun selections.

I was at the store may 27th at approximately 315 and I got in line. There was a young boy at the cash register and a stocky employee with a long thin beard conversing with the young boy and holding up the line and totally ignoring me and everyone else behind me, The young boy did not even say hi I had to say hi to him. I like the store I go there frequently I love the items in the store But the employees are not very friendly. And they are not very knowledgeable of the products, I also hear this from friends that shop there, It seems they might wanna be more selective in who they hire

So runnings ran an ad for a landscape flat for 11.99. The picture full of flowers. So made a special trip to only find out it was for the plastic holders. No flowers. Fraudulent ad. And not the first time. Lousy store. And won't be back. Even the salesman was embarrassed

My aunt works there and she has showed me things and tought me things and the employees are respectful and the animals are so cute