S & R Automotive LLC, Mannsville NY

Great people, got my car unstuck like nothing after other companies declined, great service overall!

Was towed from Henderson Harbor to Watertown on a dark, miserable, windy night in December. They came promptly and took good care of me! We’ll done!

Just had Keith come out and save me. Went to the laundry Matt and picked up a screw in the tire. He made it to me in 30 mins and had me back on my way in 10. Hell of a nice guy. Will definitely be getting my business from now on

The worst experience i’ve had with a mechanic keith is very unprofessional he lied many times about work being done on my car it was in his shop for 3.5 months with him not looking at it or even ordering a part it was a simple alternator replacement i will not be back he is a joke.

Our only car snapped a ball joint just hours before my husband had to be at work. S&R came and towed the car, got the part and had us back on the road in record time. They could have taken advantage of our situation and charged anything but the bill was very reasonable and the work was excellent. We will never go anywhere else.

Keys locked in the truck on the 4th of July, no hesitation came and unlocked the truck, accepted AAA. The mechanic was clean and professional.

I'm going to have to pay $2300 for a brake job on a 3/4 ton truck. Yes brakes, calipers, and pads cost $1200 these days but a decent mechanic can do the job in 4 hours and that is NOT worth another grand plus. I will not be going back. Ever!

S&R is 110% the place to call if you need a tow, today my friends were stuck and he saw us in need and stopped to help without us even asking in the pouring rain, he was extremely friendly and was quick about it. Absolutely would recommend this company for any of your vehicle needs! Thank you again S&R

This small garage is so helpful, working with us on timing, etc as best they can
They work as quickly as possible while still doing a great job, and make sure to work with us to keep prices reasonable. Also, just so happens to be near a local elementary playground and seasonal ice cream shop, which helps when little ones have to wait with you. When waiting alone, the office dogs are entertaining.

I'm Canadian. Had a turkey fly thru my window. The guys at a&r through my AAA towed me and helped find windshield glass and when it wasn't possible helped me get the car able to get home and didn't charge me. Appreciate all the help. Honest business.

The gentleman that came out was extremely personable, and was a giant help in getting our RV jumped. It took a little while longer, by the fault of my own with communication, and he didn’t bat an eye. Was patient and kind, and made sure he didn’t leave without getting it started.

We were involved in a single vehicle accident and our car was totaled and later towed away by S&R. In the chaos of the moment I did not retrieve all of our personal items from our vehicle, and later was unable to visit S&R to retrieve them due to our travel commitments, and we later returned to our residence in Canada. I had several conversations with S&R's staff afterwards about the items, and they went above and far beyond my expectations. This included digging through 4 feet of snow to unbury my totaled vehicle to search for my items, taking photographs of them for me, and later shipping them to me themselves. I am beyond grateful. They then followed up via text to make sure everything turned out OK. Wonderful people and company to work with.

This used to be a good place to take your vehicle, but the lack of communication amongst there staff leaves a lot to be desired. Brought a vehicle in to have work done, with all the parts that were to be replaced or fixed. We had discussed several times what was gonna be done and where the parts would be. Went to pick up my vehicle and was told a crazy number. But thought they would explain to me what the charges were. We paid and took our vehicle home to find that all the parts were still in the rear of the vehicle and some of the things that were supposed to be done weren't even touched. So now we have paid for the parts TWICE due to the lack of communication. They even have a sign that says they charge more per hour if you bring your own parts, so I know that they would have if it had been communicated to all the staff. Not happy won't be going back. My dad said after this he won't be going back there again either!

My car broken down near this auto shop yesterday and used AAA insurance to use road side service. I don’t really not know any area, I don’t have any family nor friends to ask pick us up
Because only our family car just broke down. This place offer me to take us back to home! It was life saving.
I felt very heartwarming people owned and operation this shop.

I wanted a blue ox tow bar baseplate installed on my scion xd so that i could flat tow the car behind our RV. Keith at S&R Automotive read over the mounting instructions and said it would be no problem. Basically the bumper area on the front of the car needed to be removed so that the baseplate could be installed.
The job was completed and I am very satisfied. The car tows perfect.
Thank you S&R.

Wanted to love them. Had a ton of work done on two vehicles. Watch your invoices! $50 an hour for labor which I expected however they will take advantage of you by way over charging for parts! I priced parts on my invoice and wasn’t pleased. Then had an estimate done and it was very high. Asked about the parts price and it was over $400. Asked if I could buy my own part. After I purchased my own part labor should have been just over $150. I purchased the part for $150 and then was charged around $265 for labor so they still snuck in the extra! Have an issue with a repair. They had text me so I sent a video showing it wasn’t done correctly. They then ghosted me! I have yet to find a really good and honest auto garage. I was hopeful with this one however in the end they disappointed me. Stop taking advantage of people S&R! You lose trust and customers in the end!

Just a state inspection. But have had my truck their for a new transmission line. They were professional, friendly. My vehicle inspection was done earlier this week. It passed. They didn't try to sell me something I didn't need unlike mainstream auto dealer I used to goto. Thanks