Safavieh Home Furnishings, New York NY

Waited nearly a year for a bed to be delivered. When I purchased it in August of 2020, I was told that it was in the warehouse and would delivered 6-8 weeks. 10 months later, and they still have not confirmed shipment. There was no communication, no explanations, minimal updates. Was an exceptionally disappointing and frustrating experience. Complete lack of customer service.

Jeff provides excellent customer service in the store. The delivery people were cooperative and timely.

Broad selection of styles as well as brands. Based on the variety of specialty product, Safavieh Furniture is your NYC one sto shop. From modern to traditional, the skies the limit. The sales staff is well seasoned and professional.each nicer than the next. Count on expertise when consulting on a project. Prices are competitive and majority of goods are in stock. In store promotions are amazing this time of year! Happy curating.

Safavieh has unique and tasteful furniture unlike many run-of-the mill furniture stores. I'm constantly underwhelmed by the lack of choice options at other stores, even high-end ones. However, that uniqueness comes at a premium price at Safavieh. Superior customer service, especially from Joyce, is worth the piece of mind in knowing you are purchasing quality furniture from a retailer that isn't going out of business anytime soon and they will be responsive should anything go wrong.

Safavieh is wonderful home furnishing shop they can meet almost anyone's needs. High quality premium store. Friendly staff and employees always willing to help.

The top of our 18-year - old BDI console was ruined by falling debris, so we ordered a replacement top from BDI through Safavieh. Unfortunately, the style had slightly changed and the top didn't exactly fit. After several weeks of trying to convince ourselves that it looked fine, we decided to order the same cabinet. As a consolation prize Abraham said that we could keep the original top for free. Therefore, we have a replacement should we ever need one. I feel that this company goes above and beyond. The installation people also are very kind, creative and competent.

Sales people I spoke to were very helpful. Due to the covid virus I have had to reschedule delivery of the rug I purchased and Safavieh has been helpful with that.

I won't buy from them again. We ordered 2 crystal lamps 8 weeks ago, and can't get a call back from anyone in store for an ETA on when they'll arrive. Empty promises to call back, no action. There are enough upscale furniture stores out there today, that this one isn't a "must buy".

Excellent selection and good prices. Shipping and delivery was a problem. They used the wrong address but never contacted me. I called after 2 weeks to inquire and then they sent the wrong rug.

I cannot recommend Safavieh more highly. Prices were fair/competitive and our salesperson was friendly, knowledgeable and an honest broker.

The ordering process was super easy and the shipment arrived perfect. The way that they package their product is amazing and ensures that your product will arrive in top quality. I have already recommended them to friends and family. Additionally, the customer service was amazing. Thank you again

I had such a great experience when I bought a TV console for my living room last year, I had to come back when I renovated my dining room recently. They helped us pick all the pieces, and I’m so happy with the turnout! Everything looks so great and looks perfect in the space. Plus I love the store and the design of it, every time I come in, they have something new and eye catching.

We used the store on Broadway many times for our home furnishings needs. Got all our rugs there and recently Furnirue too. Its a beautiful store! We got a designer who helped us with colors it was a free service. Very happy with our furniture it took a while to get it but it’s worth the wait. Specially grateful to delivery guys when our sofa did not fit in the elevator and they walked it up to 7 th floor! Thank you!

Amir was great in helping with all of my inquiries, and will go online now to look for a recliner or visit the store.