Sally Beauty, Latham NY

A worker made fun of my hair and told me the wrong information about the developer volume.

I wish I had caught the name of the employee who helped me, but she was absolutely phenomenal. She helped me pick the right brand of hair dye for just a tint of color, and was extremely honest with which brands she liked and didn’t like. Store was well stocked and clean too!

This sallys is wonderful the manager was SO Helpful
they really upped standards locking nail brushes but she kindly came and got one for me.they all seemed like a great energy very knowledgeable and kind to eachother answered all my questions and even got a free bag for spending a certain amount!
accepted my answer kindly when i did not want credit card

THE LADY IN HERE WAS VERY RUDE! SHE REFUSED TO HELP US! SHEEEEEEEEEESH!

Went in with a friend who purchased a razor and blades, and I was purchasing lightener, developer and toner. There were two employees, one at the register and another who seemed to be the supervisor on duty. I asked if they had any smaller toner, which the supervisor-looking employee came down the aisle to assist me with. At that time my friend had been checking out with the razor purchase by the other employee. The supervisor employee asked me about my friend who walked out of the store after just purchasing the razor, saying that he had scissors in his back pocket. I called him back into the store and she told him he stole them, he responded that it was a razor and he just purchased it. She asked for a receipt, in the most condesending and accusatory tone. He told her to ask her co worker if she just checked out his purchase of the razor, while showing her the razor in his back pocket.

Maybe next time correlate with your staff before you accuse someone of thievery. The excuse for accusing the other customer was that "someone had stole something in front of her face last week. " I informed her that we're not people who steal things. Needless to say, I won't be back to this particular store. Maybe extend your knowledge on how to handle an incident of suspected theft, instead of accusing your paying customers. I'm disgusted.

Sally has a pretty wide variety of products, especially hair dyes and shampoos. Basically they have a little of a lot. Given that the store is relatively small, there is a good-sized make-up section with high quality products, lots and lots of nail polishes and nail implements like cuticle nippers. The "ethnic" section is small, but the products that are there are high quality. The sales associates don't hover over you but definitely have to try to get as many people to join their beauty club as possible - that's a corporate thing probably, and not an issue with the store itself. If you're looking for ponytail holders, headbands, barrettes, and the like, this isn't the place. They don't carry those things in this store but may have some online - I think it's because the focus is supposed to be on professionals and not the everyday person (again likely a corporate thing)

The manager of the store guide me over what I need to color my hair. I had soooo many questions about it, but she patiently explained everything. Definitely a grate experience