SKECHERS Factory Outlet, Waterloo NY

Awesome customer service today on 10/15/23. The manager was very helpful.

We are a Sketchers family for life. I have been wearing Sketchers since I was a kid in school. I have had the worst time with other brands trying to find a pair of shoes that I could comfortably walk in all day, but not Sketchers. Their shoes are absolutely designed with comfort and style in mind. Not only do they look great, but they feel great too! I have noticed that my Sketchers last a longggg time, I have never had any quality control issues. The insoles of they shoes are typically a thick memory foam that conform to the exact shape and arch of your foot, providing custom support over time. The one and only issue I constantly have with Sketchers is being able to find a pair that fit! I was sadly born with uncommonly long feet and need to wear a womans 11 size, but the issue is when I spoke to the store employees they usually are only sent 1 pair, if any, in that size per style and typically sell out almost as soon as they are put on the shelf. I took a recent trip to the Sketchers outlet in Waterloo, hoping to find a pair of stylish winter shoes, but came out empty-handed. This was pretty discouraging considering it is nearly an hour drive to reach this location, and the current price of gas is absurd. Yes, I probably could find size 11 shoes online, but I am the kind of shopper who needs to physically try on several styles until I find the perfect pair that fit. Due to severe ankle and foot injuries, I have arthritis and I am not even 40 yet. I would love to replace my winter boots since my current pair I have had since high school over 20 years ago, but I still am looking for a pair available in my size to try on. My hope is Sketchers will consider increasing the number of size 11 shoes available at their locations to help shoppers like myself. We did find a cute new pair of school shoes for the kiddo that light up, and I am so jealous! I wish they made cutw light up shoes like these in womens sizes. I would love a pair to go night jogging and dog walking in to increase my visibility in the dark!

Overpriced. Not outlet prices whatsoever and poor sandal selection in may.

Zack S was AMAZING. Very attentive helpful informative and a great personality. Give him a raise in pay.

My daughter only likes sketchers for her school shoes, the outlet is always a little cheaper which we like!

Schedules had what I needed when I needed it most were all surprisingly pleasant experience.

Very unhappy with the service. Walked in looking for certain shoe but sales clerk was too busy on his cell to ask if we needed help. Had to finally ask him to help us.