[solidcore], New York NY

No matter when you call, they won’t pick up their phones. Front desk blonde millennial is dismissive and cold to first timers. Far from the boutique fitness experience. Don’t come here if you value being treated with respect

Staff working there is aggressive; I’m 2 minutes late on my schedule, he did not let me in. He explained everything to me in a condescending way which does not even represent the reality

Awful experience, do not recommend! The person at the door didn’t let me take the class because I literally arrived 1min after the start of the class. Was super condescending and almost laughing at my face when sending me away… Avoid at all costs, never coming back when service is this awful.
Update 1 week later: not only did the studio not let me retake the class another time, they also charged me an extra fee for “no show”! Just laughing at how bad the service here is at this point… Save your money and go anywhere else

A+ fitness experience. Easy to find location with the nicest staff. Booking online was quick and easy. As you walk in, they have lockers to put your stuff and clean restrooms. They make it really easy and welcoming for first timers. The regulars in the class are also very welcoming about form and the flow of class. Will was one of the best class fitness instructors I’ve had in a very long time. Would highly recommend.

The instructor was very rude. There was an issue with my ClassPass account, which I wasn’t aware of. I booked a Solidcore class for grand central but the calendar invite added the wrong location (Chelsea). Which led me to go to the wrong Solidcore location. Mid class she came to me with her microphone very loud telling me that I need to leave, she was acting as if I was trying to steal a workout class or something. (Don’t get me wrong, I understand that I may need to leave if I’m not on the list - since I ended up being in the wrong Solidcore location anyway) but It’s the way she handled it. She was very rude. She kept saying “you need to leave, I don’t know, you need to leave” She didn’t even try to help me figure out what happened. She handled the situation very badly but the lady at the frontdesk was able to help me find the issue of the wrong location on the app. Honestly I may not even get a Solidcore membership anymore cuz of that instructor.

Took Anjali Shah’s class and it was incredible. It was my first time and she made me feel comfortable and confident even though it was really tough.