Special Touch Home Care Services - CDPAP and HHA Services, Brooklyn NY

I just want to take a minute to praise the staff. We wish to express our heartfelt appreciation for the kindness and excellent service they have provided. The next step is the care for Mom and I hope and expect the same or greater level of service they have provided until now is extended in the future.

The worst experience I had and will be my last.they want to come and just watch TV or come when ever they want and they sign in on there own phone. I ask for light house keeping and one lady refused to do anything and I had to send her home.everyday was someonedifeerent I only had three good home aids.worst experience ever I feel bad for the elderly that has to deal with this agency

This was my first Job in NY. Unfortunately I had to quit due to a sick family member. Jasmine was an amazing boss. All the girls I worked with we’re phenomenal.

How could a person understand the work that was never reviewed to help the students pass? That’s the whole point of it being called training you train the students to become professionals.

In High school you had many options to pass your classes you had after school, summer school even one-on-one tutoring at this place they expect you to know the work less then 5 days like how? And they give tests everyday!

How could you be so careless on a persons personal reasons for not coming to class?

I was a student at this horrible place so what I’m interpreting is 1,000% correct and 1,000% factual. I remembered a student that was sick and she called the agency to let them know that she wasn’t feeling well with a bad cough and she wasn’t coming in the next day. Now mind you the coordinator said this at the orientation if your sick or cannot make it call before hand or bring in documentation/proof and you’ll makeup the work when you return to the class. This was said by Ms. Maria De Jesús and you automatically told her she was dropped from the program the next day. You guys are heartless.

They are rude non speaking English and only cares about getting paid for your time sitting there. What type of ish is that?

PLEASE DO NOT WASTE YOUR TIME I BEG OF YOU SPECIAL TOUCH HOME CARE LOCATION CONEY ISLAND BROOKLYN ARE HEARTLESS PEOPLE WHO DON’T EVEN HELP YOU PASS HOW IS THAT PROFESSIONAL?

Horrible people, horrible service, horrible place PERIOD

I personally rate your company and services and staff ZERO STARS.

The rudest staff ever. The few days I attended classes, 7-8 people walked out during class. This place isn't interested in providing classes, it's about them getting paid from the government. They need to work on a friendlier staff, and more of a professional setting. Applicant's come and go, without completing their classes to the end. Don't know how they're in business.

Don't apply here. They will not respond back at all. It's a waste of time.

Update:
I applied to another agency and I am working with them but thank you for your feedback. If you had contacted me back on a timely matter, I would have not applied to another agency.

They are horrible with their home care Service they might be sweet and gentle on the phone but when it comes to sending a Health Aide Their Horrible as every Health aide they send has more sicknesses than me or either is a cancer patient Herself And Special Touch has no knowledge of it as they supposedly take a physical exam of their Health aides every year. Another issue with most of them I cannot communicate because they don’t literally know
How to speak proper English it is Unbelievable As they have stressed me Out Since I started getting health aides from them! As Their getting worse and worse day by day as I would never Recommend them to anyone as I am getting more ILL by them as their health Coordinators really don’t anything but keep on sending someone new every other day as it’s really Frustrating dealing with them as I’m going to give them their last chance to send someone appropriate before I contact they’re cooperate office and change agencies!