Spectrum Store, Dewitt NY

Fast efficient service. Was helped by Katrina, she took the time to answer all my questions about my new service and had me on my way quickly. Best Spectrum experience! Thank you.

Came in and had a wonderful experience, Austin took excellent care of my phone and especially my peace of mind great customer service

Nala helped us with a complicated situation and was very patient throughout the process. Excellent experience.

Upgraded my phone with Austin. What a great young man! Process was easy and painless and fast! Katrina was also awesome two days later when I came to update another phone because the service was so good!

Nala is an excellent employee she helped me with my whole process and she was very nice and made it super easy! The store was kept very clean and overall all employees were nice and helpful!

Paying machine don't work Was able to get my payment took immediately by a employee without a wait

Dealt with Nala and was beyond pleased! First time in here was not the best experience the guy lacked customer service and the wait was terrible but second time I came in I met nala and she was AMAZE BALLS! Enjoyed talking to a person who actually cared to try and help. She's 10 out of 10 ask for NALA!

NALA IS ALWAYS WORTH THE WAIT! SHE HELPED TRANSFER OUR NUMBERS AND DATA YESTERDAY CAME BACK TODAY FOR A SECOND LINE AND SHES THE BEST

Absolutely fantastic Katrina helped me purchase a new phone ; a difficult time for me & she made it very easy & not complicated. She is full of knowledge & patience & kindness. To sum it up I went home & had no issues or frustrations with my phone. A wonderful happy experience thanks to a very knowledgeable kind fantastic remarkable Spectrum expert!

Nala was AMAZING! Came in with my sister to talk about the issues with losing espn as I previously tried to call but they only want to sell their mobile service instead of focus of what I'm calling for Nala made me feel so much better about spectrum she answered everything and not once did I feel pressured about any spectrum services

The associates flat out lie to your face so they can get commission. Unprofessional and rude. I was “helped” by Dharti and Angel and neither of them could take responsibility or apologize for lying about the “free cable” I was promised. 1) it’s not cable it’s a glitchy app that doesn’t work. 2) I was told it was free. When I’m reality It’s a 30 day trial. Angel told me that because he saw I have an ACP credit of $30/month on my account, that he could lie to me and say cable was free because in his mind it would cancel out. That’s not how it works. Moving forward hopefully they’ll be more honest with costumers and learn how to say “sorry” when they’re wrong.

The Manager David at the Spectrum Mobile Store on Erie Blvd.in DeWitt, NY was extremely knowledgeable, helpful and professional while assisting me with a new account. I had moved into a local apartment and the prior tenant had not closed out service in her name prior to exiting. It took a little bit of time and patience, but he and the Sales Associate Byron ironed out the details until it was complete and the service was in my name. They handled the challenge like a trooper and even took the time to explain to me why things had to be done a certain way to be compliant with NYS. To offer thanks for going the extra mile, I shared my Mom’s Famous Pot Roast recipe with them (so you know I left the store feeling glad about how it was handled! Make sure to leave it in the oven ‘til the meat pulls apart now, k guys?) The casserole recipe you gave me looks bomb! I’m sure it’ll be a hit at my home, too.

I changed my account from my apartment to my house. They kept my card on the old account and I've been getting charged for it for 6 months called them about it they told me theres nothing they can do. Called my bank they did not roll in my favor. Checked my account and they are still charging me. Really wish there was another internet provided around here. DO NOT GET SPECTRUM!

A very long wait just to exchange a motum that died.only 2 people work at this store so when there are several customers it takes a long time to be helped. Overall good customer service.

It's the worst place to serve. They always have few staff to greet customers. And they work very slowly. I hate to go to them because it would kill three hours of my time

Horrendous customer service, terrible people to do business with. They lie, they omit, they manipulate, just downright awful business being conducted here with no shame at all. There's better options, don't go here, trust me.

I attempted to open a new account while simultaneously transferring the same phone number I've used for years from a Samsung S10 (active on an account to be closed) to a Samsung Flip. I called Spectrum and was told it couldn't be done. They could activate the Flip on the new account but not with the same number that I've had since the invention of the cell phone. A day later I called Spectrum and tried again. The agent I spoke with that day told me that I would need to open an account at another carrier (Verizon, T-Mobile, etc.) and have them "port over" my long-standing phone number to the Flip. Then "after about 6 months" switch back to Spectrum. A few days later I called a third time and dealt with a patient, responsive agent who spoke with her colleagues and told me that she would call me the following day. To her credit she did exactly that but she too was unable to activate my new phone using my desired number.

I decided to try my luck in person at the DeWitt store. I had positive experiences there on at least two previous occasions when Jalen and Byron helped me with routine issues. Both men were courteous and seemed knowledgeable. When I arrived at the store with the challenge outlined above, I was greeted by Ahmed.

Ahmed listened intently to my situation and assured me that he would try his best to resolve it to my satisfaction. Indeed, he tried various strategies but no avail. He then got on the phone and spoke with a Spectrum tech guy. The two tried for about 20 minutes but still weren't able to get the Flip to work using my beloved number. Although I was at Ahmed's workstation for about 30 minutes or possibly longer and there were many customers waiting to be seen, Ahmed was as cool as a cucumber and as patient as a saint. At no time did he make me feel as though I was a nuisance or that my request was unreasonable. He gave the issue his full attention throughout as if I were the only customer there. After working with me for about 40 minutes, he informed me that the tech guy "escalated" my "support ticket" (read, the tech guy passed the problem on to someone savvier). Ahmed gave me the "support ticket number" along with a phone number and directed me to return the following day, noting that he wasn't scheduled to work the following day.

The next day I returned as instructed and was called to a workstation staffed by a blond female with a bad attitude and too much eye makeup. When I showed her the information that Ahmed wrote down and I told her I needed her to call the folks that Ahmed spoke to and follow up she acted as if I was asking her to perform open heart surgery. In short, she brushed me off, refusing to call anyone on my behalf. TBH, I was somewhat relieved. She didn't appear to be up to the task anyway. She should limit the scope of her activities to equipment distribution and leave real troubleshooting to more capable staff.

I made an appointment online (highly recommended) and returned the following day. I waited until Ahmed became available. He clearly recalled his efforts on my behalf two days prior and picked up exactly where he left off. After speaking with the tech people, he told me that believed they may be close to a resolution. He said the tech folks were to call him back soon. I left and returned an hour later. As I approached his workstation Ahmed said, "good news. " He grabbed my phone, inserted a SIM and using another phone he dialed my long-standing phone number. My phone rang and it was music to my ears.

Ahmed is "excellent customer service" personified. His patient "can-do" attitude is a model for all customer-facing personnel. Unlike his female counterpart he never made me feel as though I was a nuisance who should just go away. He is competent and knowledgeable. He should wear an "S" on his chest (for Spectrum, of course).

I've been a Spectrum Mobile and Internet customer since they acquired Time Warner. My experience with Ahmed, and to a lesser extent Byron and Jalen, has solidified my loyalty to Spectrum.