Stanley Lewis Plumbing and Heating, Brooklyn NY

I engaged Stanley Lewis Plumbing and Heating to solve a full-house radiator-geyser crisis. The situation was alarming and overwhelming.

The first technician did not address the main problem. However, over a series of follow up calls, the office did identify a more appropriate technician for the necessary complicated work.

My five star review is a compliment to the professional service which followed. With evident skill, a deep knowledge of the field, respectful and thoughtful care in his work, clear and articulate communication, intelligence and good humor, Wilson solved the overreaching problem, the incidental/related issues, and set things up for a warm, dry winter ahead!

I am relieved and grateful.

Update worth noting: Heat continues very warm, most remarkably in silence. Banging, hissing and sighing are now notably absent.

I've been calling Stanley Lewis for a few years and I have always been happy with the service but today made me want to write a review because their employee, Wilson went above and beyond.

We had a horrible leak stemming from our boiler that flooded our neighbors basement and shut off our heat. Wilson made it a priority (and worked overtime, well into the night), to get the job done in 1 day. I typically don't expect this type of service from any plumbing or construction company. I'm so grateful- Thank you.

This is my first ever review so that alone should say a lot. I called SLP&H at random along with a bunch of other companies when I had an issue with my tankless heater. They were the only ones that were able to schedule a tech quickly, so I went with them. The tech who came, Mr. Wilson, was extremely knowledgeable and patient. He fixed my issue and also diagnosed some new potential future issues and suggested I call back for a follow up appointment. While it did take many weeks to get the quotes and an appointment on the books, the staff in the office always picked up and were polite. When I finally had Mr. Wilson return, he performed the maintenance with an amount of professionalism and courtesy I RARELY see these days in the service sector. A day or so later, I had a new, rather urgent issue arise, and Mr. Wilson came to my house in the rain at 9pm to solve the problem. While I can't really compare the prices they charge with other companies (as I have never used others) I will say the prices did not seem cheap. But the job was well done, and I would not hesitate a moment to recommend Mr. Wilson himself for any of your Tankless water/heater needs.

Terrible. Don’t call back even even when they had promised to do so, twice - two different people- and fail to show up for an appointment without explanation. Still have not heard from them.
Charge an inordinate amount for a service call, over $400, without resolving the issue and leaving us with 2 gaping holes in the ceiling.
We have been loyal customers for years, but things have apparently changed at the company and we had to move on.

A good repair but they did more work than I had asked for without warning or asking me for permission. I complained that they had done extra without notifying me and replaced parts I had not requested to be changed. I asked that those additional charges be removed. In the end we agreed to remove a measly $50 from my bill and for this they labeled me a difficult customer and will no longer provide service. Watch out. They will overcharge you and then blame you for (respectfully!) disagreeing with their decisions.edit: The long winded reply below shows they’re more interested in arguing than transparent pricing or customer service. Avoid.

I have used Stanley Lewis for many years for a number of different plumbing issues in my house. They always do a great job, arrive on time, and are very pleasant to work with. Highly recommend.

Used when my hot water went out. They came relatively quickly and did decent work. However, there was absolutely no price transparency. I was quoted $259 for a diagnostic and ended up with a $1500 dollar bill. After several requests, i received an itemized bill. The billed included 4 hours of work at $200 dollars and hour. I was charged $200 for travel time alone. I have had better experiences with other plumbers. Will use them in the future instead.

They charged us $650 for a useless procedure and refuse to respond to my complaints. Stanley Lewis plumbing sent two guys to send an exploratory camera down our sewer to see why we were getting sewage water into our basement. They spent no more than 1/2 hr and charged us $650. The report was that our Victorian sewer was in perfect condition. Unfortunately the sewer water continued to come into our house. We have since had two additional scopes plus die tests both confirming the corroded cast iron pipe was leaking badly into the soil and draining into our basement. I would not recommend this company to do any work. They sent technicians who did not perform their job properly and a negligent about customer service and follow up. I am extremely dissatisfied.

I've been a customer of SLPH for at least 35 years.
They have always been professional courteous and reasonably and competitively priced.
If your in NYC and especially Brooklyn, SLPH is the place to call for all of your plumbing heating and gas-line issues