Staples, Geneva NY

Absolutely ridiculous. Needed business cards printed for an event and was told to drop them off at store open (9AM) and it would be a couple hours to complete the order. Stopped back after work at 6pm and they hadn't even printed anything. Was asked to stop back before close (8pm) still here at 815 and still waiting while they print them off. This isn't a particularly busy location so I don't understand what the issue was. Will definitely be going elsewhere from now on.

Very helpful employee, Anthony went above and beyond to help find my office desk. It’s nice to work with a person these days rather than having only a search on a website for options. Thanks

I visited the other day and was impressed by the speed and kindness in the printing and marketing department. They were nice people and got me my order despite me not knowing exactly how the process worked at a very reasonable time period. Nice.

EDIT: I use to give this a five. Now it is a one. NOT BECAUSE OF THE EMPLOYEE I WORKED WITH BUT BECAUSE OF THE WRETCHED MANAGER.
This Jenelle is a witch! She's nothing but for the numbers and profit, including hearty overcharges and random fees. And she will not let anything stand in her way, including her own employees. Not only did one of my favorite workers apparently quit on the spot the other night, this horrid women made a young employee sob in front of multiple customers with no remorse. They were clearly doing their best and when I have worked with this employee before, they did nothing but a spectacular job. The only print and marketing employee I didnt like was a male named Jay. There was NO reason and NO excuse. Maybe if this "manager" would STAFF the building correctly she wouldn't have to scream to get what she needs done, done. It is not enjoyable to come to this location anymore. All the employees are over worked and frightened of blow back from this company. It is not enjoyable to come here and submit work, knowing I'm just another thing on only a few overworked, underpaid, screamed at people's list. I will take my business else where, but again NOT. BECAUSE. OF. THE. EMPLOYEES. I KNOW what it is like to work in a environment like this, it is utter Hell. If she tried to be compassionate and help her employees then I feel that staples would be worth visiting.
Perhaps you should take classes in empathy, Janelle. You need them, you abhorrent "leader. "

Maddie went truly above and beyond during my visit. I unfortunately had a rush print job for a funeral that I was in town for, and she was so lovely from start to finish. She kindly troubleshooted some issues to make sure everything came out perfect, and she was patient, calm, and helpful every step of the way. She made a hard day so much better. I can’t thank her enough!