Starbucks, Rochester NY

Jamey helped us order exactly what we wanted. We've never been to a Starbucks before. Now, it's our new "place"!

Great place to go if you want to pay $7 for a pinini that is wet on one side when it's served to you

Starbucks should be the training spot for all drive thru window people. (I'm your old friend, I'll tell you the menu, I'll tell you how I'll make it special just for you, I'll show you that your looking out for the invierment, and I'll let you know your going to have a great day all within two minutes.

We found gifts and drinks all in one! The employees appeared to move efficiently and effectively. Merry Christmas!

My go to place! Today a young woman named Rebecca helped my mom and I in the drive thru, her customer service skills are amazing and made sure we got exactly what we asked for, as my mom and I were having a difficult day she definitely brought smiles to our faces! Rebecca saved our day, definitely will be coming back!

The baristas need to slow down and read the drink labels. I came around 6pm tonight to get a decaffeinated beverage and low and behold it ended up being caffeinated. This might not be an issue for some, but my body does not handle caffeine well. I get that mistakes happen, but for some these mistakes can be dangerous. If you can’t make the drink decaf for whatever reason, just say so so I can order something else.

My review here is ALL ABOUT THE STAFF. I've been in several Starbucks of late, and at one place we ordered a coconut milk latte where the kids obviously were new- we got a hot glass of coconut milk. But not at the East Ridge Location- these folks were incredibly personable, kind and full of smiles. They knew what they were doing, made good recommendations, and just made my day a little brighter for the brief conversation.
I worked as a Barista for a year when I was young, and my family was considering opening a coffee shop, and for me, it's about a good, strong cup of coffee served with a friendly smile and a bit of chit chat. This Starbucks does it right. I'm not often over on this side of the city, but when I am, I'll go the extra mile to stop here for my afternoon cuppa joe!

Ordered 2 frozen Oreo coffee drinks (not sure exactly what they're called), but delicious! Both my son and I enjoyed them and will be sure to order again.

The staff here are extremely friendly and helpful. Specifically the shift supervisor in the morning went above and beyond to assist me and assure my safety. I will ALWAYS recommend this branch of Starbucks!

Quite possibly the worst Starbucks in the Rochester area. Very slow, store runs out of things they give you store credit instead of giving your money back. Will not ever be back.

Worst service again at the Irondequoit Starbucks. I frequent Starbucks at least 3 times a week. Normally this Starbucks is very good but today was an exception. The attitude I received was unbelievable. It was as though I was bothering them. I'm sorry I'm a person of color but that doesn't give the majority white employees that were there today an excuse to treat me like a second class citizen. I'll be frequenting other Starbucks from here on out. Oh, and to the Yenta with the attitude hopefully you'll find a career in your new move See You Next Wednesday. I'll be contacting Starbucks corporate.

Great Starbucks but even at 7am they are always out of caramel drizzle which is a little frustrating especially when you’ve been waiting on like forever. Has happened to me multiple times maybe they should check inventory more often.

Usually service is good and coffee outstanding but this time the service was very poor, my daughter who wasn't quite sure how to order or what was made very uncomfortable, I asked for Blonde (which is Veranda now) and was corrected harshly (i knew already but forgot) and was told it would have to be brewed which was fine but i felt like it was a bother, then when i did get my coffee IT WAS THE WORST! It was so STRONG couldn't even drink it. Will i give them another chance yes but 1st impressions linger!

I love my Starbucks! Everyone here is so polite, kind, and professional. My order is consistently correct & when I order from inside I see how fast & hard they work. They have been having issues w/ the app, but that hasn’t kept them from doing an excellent job. I hope their leadership appreciates their hard work.

This is our "home" store and a frequent stop after sports practices/games at the high school and local soccer arena. We typically order through the app and pickup is quick and the staff is friendly. The drive thru can get backed up and crazy at times (which is why we use the app). They recently remodeled the store during the pandemic and it looks great. Highly recommended.